About this role
The Global Service Management team is dedicated to ensuring the seamless operation and compliance of our IT services. This team plays a critical role in maintaining service excellence and supporting strategic initiatives across multiple domains.
- IT Service Management: Responsible for Incident, Problem, Change, Configuration, Service Request, Knowledge, Service Catalog, Service Level Management, and Technology Crisis Response
- Compliance: Supports essential compliance initiatives for ISO 27001/27017, SOC2, and internal audits
- Business Continuity & Disaster Recovery: Ensures the resilience and recoverability of Cloud services and components
Operations Reporting: Provides critical reports and insights to inform decision-making and service improvements
Description of level of Qualifications
- Bachelor's degree in Information Technology or Computer Science or related discipline or equivalent professional experience
- 8+ years of experience in IT Service Management, with 4+ years professional experience in IT Service Management
- ITIL Certification is a must: ITIL Managing Professional, Practice Manager certification is a plus
- Familiarity with ITSM platforms (e.g., ServiceNow)
- Demonstrated ability to engage and brief senior leadership and executives
- Exceptional Major Incident communication skills and decision‑making skills under pressure