Field Service Technician I

If you have a keen eye for the big picture, excellent technical data analysis skills, and enjoy working collaboratively, we may have the perfect role for you! The Field Service Technician I will be responsible for providing technical maintenance, repair, and support services on equipment and systems at customer locations. This role requires a keen understanding of mechanical and electrical systems, along with the ability to work collaboratively with customers to ensure optimal performance of our products. The technician will be tasked with installing, operating, maintaining, repairing, and upgrading our products, while maintaining detailed records of all field activities.

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

Responsibilities:

- Perform routine maintenance and repair on aerospace and defense equipment and systems.
- Assist with the installation and commissioning of new equipment at customer sites.
- Diagnose technical issues and implement effective solutions to minimize downtime.
- Provide on-site training and support to customers on the operation and maintenance of equipment.
- Maintain detailed logs of maintenance activities, repairs, and equipment status updates.
- Collaborate with engineering teams to report and troubleshoot complex technical problems.
- Ensure compliance with safety regulations and company policies while performing all tasks.
- Manage and maintain an inventory of spare parts and tools.
- Provide timely and accurate reports to supervisors and project managers.
- Travel to various customer locations as required.

Qualifications You Must Have:

- High school diploma or GED equivalent
- A higher-level degree may substitute for experience
- Related experience may be considered in lieu of required education
- Exposure to technical schematics, diagrams, blueprints, manuals and/or publications
- Familiarity with troubleshooting techniques
- Basic understanding of electrical wiring concepts
- Familiar with Linux operating system and commands
- Prior experience with Security+, Network+, CCNA and/or A+
- Ability to travel outside the continental US (OCONUS), for extended periods of time
- Ability to travel within the continental US (CONUS) as needed
- Hands-on experience working with hardware components and systems
- Proficiency in diagnosing and resolving system-related issues

- Ability to deploy for an extended amount of time to various OCONUS operating locations.
- Ability to meet current DoD and Combatant Command requirements for deployed locations.
- Successfully pass a pre-deployment medical assessment.
- Must be willing and able to work extended hours, holidays and shift schedules as required.
- Current/ valid passport and be able to obtain a visa to travel internationally.

Qualifications We Prefer:

- Associate's degree in a related field of study
- Basic understanding of Network analyzer, Spectrum Analyzer, Signal Generator, Oscilloscope, and advanced troubleshooting
- Background in the Aerospace and Defense Industry, the US Department of Defense or US Military
- Experience with configuring and maintaining hardware systems in a technical environment
- Demonstrated ability to perform field service tasks, including installation, maintenance, and repair of hardware systems

Essential Functions:

- Ability to lift up to 50 lbs regularly.
- Ability to stand and walk for extended periods during the work shift.
- Hand and finger dexterity to work with small mechanical components and tools.
- Ability to work in a noisy environment with potential exposure to hazardous materials.
- Ability to travel frequently to customer locations, sometimes on short notice.
- Ability to work in a combination of office and field environments.
- Ability to read detailed technical manuals, schematics, and computer screens.
- Ability to inspect and troubleshoot equipment and systems accurately.
- Ability to hear and understand spoken communication in noisy environments, such as industrial sites or construction areas.
- Ability to detect auditory signals from machinery or equipment, which may indicate issues.
- Ability to navigate various work environments, including climbing ladders, crawling in confined spaces, and working at heights.
- Ability to drive or operate a vehicle for frequent travel to customer locations.
- High level of accuracy and attention to detail in all tasks, including repairs, installations, and maintenance.
- Ability to follow detailed instructions and adhere to safety protocols.
- Strong awareness of safety protocols and ability to adhere to safety guidelines in potentially hazardous environments.
- Ability to identify and mitigate potential safety hazards.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more .

IMPORTANT NOTICE:
This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.
Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.