About this role
Responsibilities
1. Service Execution & Technical Troubleshooting
- Execute residential and light commercial electrical service calls, panel upgrades, device installs, rewiring, lighting controls, and troubleshooting.
- Diagnose complex electrical issues safely, accurately identify root causes, and propose effective solution options to the customer.
- Complete all work to applicable electrical codes (NEC), local ordinances, company standards, and customer expectations.
- Maintain a clean, organized work area and protect customer property during all service activities.
2. Customer Service & Communication
- Act as the primary, professional face of the company on job sites.
- Explain technical issues, scope of work, and repair options to homeowners and facility managers in clear, accessible language.
- Provide early, proactive updates to leadership and dispatch regarding job progress, unexpected site constraints, additional scope, or schedule shifts.
- Obtain customer sign-offs and ensure complete customer satisfaction prior to departing the site.
3. Quality Control & Callback Prevention
- Perform disciplined self-checks on all completed connections, voltage readings, device fits, and cover plates before leaving the site.
- Verify that all tools, trash, and spare materials are cleared from the work area.
- Maintain first-pass quality to eliminate avoidable rework, missed items, and return trips.
4. Safety & Compliance
- Adhere strictly to safe electrical work practices, OSHA regulations, and company safety policies on every call.
- Utilize required PPE, lockout/tagout procedures, voltage verification, and ladder/lift safety practices at all times.
- Identify and mitigate site hazard risks prior to beginning work.
5. Reporting, Administrative & Van Management
- Submit accurate, detailed work orders, labor hours, material lists, and job notes promptly via Jobber.
- Keep service van stocked, clean, organized, and routinely inventoried.
- Manage company tools, diagnostic equipment, and materials responsibly to prevent loss or damage.
Qualifications
- Journeyman Electrician License preferred (or equivalent documented residential/light commercial service experience).
- 3+ years of experience performing electrical troubleshooting, repairs, and service upgrades in residential and light commercial environments.
- In-depth knowledge of the National Electrical Code (NEC) and residential wiring methods.
- Proven ability to independently troubleshoot complex electrical circuits and equipment.
- Exceptional customer service skills with a clean, professional demeanor.
- Valid driver’s license with a clean driving record.