Sustaining Engineer II

CEM Corporation is a leading global provider of solutions for critical laboratory application in analytical laboratory, chemical synthesis, biotechnology, environmental testing, and food processing markets. As a worldwide leader in laboratory instrumentation and chemical solutions, the company was founded in 1978 and has nearly 200 patents and over 10 R&D 100 awards for its microwave-based products. CEM's headquarters is located in Matthews, NC and operates subsidiaries in the United Kingdom, France, Germany, Ireland, Italy, India, Japan, and Singapore.

CEM Corporation is seeking an experienced and detail-oriented Sustaining Engineer II to join our engineering team. In this role, you will provide technical support for existing scientific instrumentation, troubleshoot complex manufacturing and field issues, and drive product improvements to enhance reliability, quality, and manufacturability. The ideal candidate will have a strong engineering background, hands-on experience with root-cause analysis, corrective actions, engineering change management, and 3D CAD design. This position offers the opportunity to collaborate with cross-functional teams, lead technical investigations, and contribute to the continuous improvement of innovative scientific instruments.

Responsibilities:

Sustaining Engineer II Responsibilities Include but not limited to:

Sustaining Engineering

- Lead investigation and root-cause analysis of complex or recurring field and manufacturing failures; define and validate corrective actions.

- Own assigned corrective actions through documentation, ECO/ECN approval, implementation, and effectiveness verification.

- Qualify component redesigns, substitutions for obsolete parts, and cost-reduction changes, including appropriate technical testing.

- Direct failure analysis of returned units and components and communicate technical findings to stakeholders.

Design, Testing & Documentation

- Independently develop and revise Creo models, drawings, bills of materials, assembly procedures, and technical instructions.

- Coordinate complete engineering change packages and their timely implementation with Manufacturing and related functions.

- Design and validate electro-mechanical test and assembly fixtures and improve existing production test methods.

- Develop test plans, establish acceptance criteria, analyze results, and document engineering conclusions.

Manufacturing & Cross-Functional Leadership

- Lead resolution of complex assembly and test problems, balancing product quality, safety, manufacturability, and schedule.

- Support transfer of new products and engineering changes into production, including test readiness, fixtures, documentation, and training.

- Partner with R&D, Manufacturing, Quality, Field Service, and other disciplines to prioritize and execute product improvements.

- Provide technical guidance and informal mentoring to less experienced engineers and technicians; communicate project status and risks.

Qualifications

Qualifications:

- Bachelors degree in Mechanical Engineering, Electrical Engineering, or a closely related engineering discipline.

- 5–8 years of hands-on experience in manufacturing, production engineering, or sustaining engineering.

- Demonstrated independent troubleshooting, root-cause analysis, design validation, and corrective-action execution.

- Proficiency with 3D CAD; Creo experience highly desirable.

- Experience with engineering change control, technical documentation, component qualification, and production test processes.

- Strong cross-disciplinary collaboration, project coordination, and written and verbal communication skills.

CEM is an equal opportunity employer including veterans and individuals with disabilities.