About this role
Position Overview
We are seeking an experienced, hands-on Dining Room Manager to oversee front-of-house operations at Fantini's Italian Restaurant. This position is responsible for leading the dining room team, maintaining service and hospitality standards, and ensuring efficient daily operations.
The ideal candidate is a service-driven hospitality professional with strong leadership and organizational skills who takes pride in developing team members, creating a welcoming atmosphere, and delivering a consistently positive guest experience. This role requires an active presence on the floor, sound operational judgment, and the ability to balance guest service with daily administrative and closing responsibilities.
Key Responsibilities
- Oversee daily front-of-house operations, including hosts, cashiers, servers, and bussers.
- Manage reservations, seating arrangements, and guest flow to support efficient service.
- Maintain hospitality standards, conduct table visits, and address guest questions and concerns professionally.
- Lead, coach, and support front-of-house employees to promote teamwork, accountability, and consistent service.
- Ensure staff are knowledgeable about menu offerings, daily specials, and guest service expectations.
- Coordinate with kitchen management to ensure accurate food presentation, timely service, and effective communication between front- and back-of-house teams.
- Maintain accurate and current POS system information, including menu items and pricing.
- Assist with guest gift card transactions, including activation and balance inquiries.
- Monitor employee timekeeping and verify accurate recording of hours worked.
- Oversee server and bartender cashouts, reconciling sales, tips, and cash receipts.
- Ensure assigned staff duties are completed and dining room areas remain clean, organized, and service-ready.
- Oversee nightly closing procedures and ensure the restaurant is properly secured.
- Assist with operational needs and additional responsibilities as required.
Qualifications
Required:
- Minimum 3 years of restaurant or hospitality experience, including at least 1–2 years in a restaurant management or supervisory role.
- Prior restaurant management or supervisory experience is required.
- Demonstrated experience supervising and directing front-of-house employees, including servers, hosts, and bussers.
- Proven ability to oversee daily dining room operations, manage service flow, and maintain guest service standards.
- Experience with employee oversight, shift management, cash handling, server cashouts, and nightly closing procedures.
- Working knowledge of restaurant POS systems and reservation management.
- Strong leadership, communication, organization, and problem-solving skills.
- Ability to address guest concerns professionally and maintain a positive dining experience.
- Dependable, accountable, and comfortable making operational decisions in a fast-paced restaurant environment.
- Availability to work Thursday through Sunday, including evenings and holidays as scheduled.
- Experience in a full-service, table-service restaurant.
- Background in Italian cuisine or a comparable full-service dining concept.
- Experience training, coaching, and supporting front-of-house employees.
- Knowledge of menu presentation, food and beverage service, and applicable alcohol-service requirements.
- Experience with employee training, onboarding, and performance management.
Schedule & Restaurant Hours
Manager Schedule: Thursday–Sunday, with hours varying based on restaurant operating hours and business needs.
Restaurant Operating Hours:
- Monday–Thursday: 3:00 PM–9:00 PM
- Friday–Saturday: 11:00 AM–10:00 PM
- Sunday: 11:00 AM–9:00 PM
Physical Requirements & Work Environment
- Ability to stand and walk for extended periods throughout a shift.
- Ability to lift and carry up to 30 pounds.
- Frequent walking, standing, bending, and moving throughout a busy dining room.
- Ability to work in a fast-paced restaurant environment with exposure to noise, heat, and crowds.
- Ability to work evenings, weekends, and holidays as scheduled.