Customer Director

Why Faculty?

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here .

We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

About the role

As a Customer Director at Faculty, you will spearhead ambitious growth across our Public Services portfolio. Blending strategic consulting with AI delivery, you will unlock potential for UK Government departments and international partners.

You will lead multi-disciplinary teams to design AI solutions, navigate multi-million-pound programmes, and build trusting relationships with senior government stakeholders across key areas like the Home Office, Department for Education, DWP, HMRC, DEFRA, and MHCLG.

This is an entrepreneurial opportunity to shape the future of public services by turning cutting-edge AI into operational impact.

What you'll be doing:

- Driving sales growth and executing strategic account plans to hit ambitious multi-million-pound revenue targets across central government accounts.
- Leading complex commercial negotiations, bidding opportunities, and pricing proposals for new and existing public sector portfolios.
- Nurturing long-term relationships with senior government budget holders and C-suite stakeholders to ensure high client satisfaction.
- Overseeing cross-functional delivery teams to guarantee high-quality execution of large-scale AI transformation programmes and GDS-style digital products and the associated digital service and technology infrastructure required
- Mentoring team members to accelerate their professional development while supporting scalable business unit growth.
- Proactively identifying innovative, data-oriented AI use cases that solve complex public sector challenges.
- Advising client directors on AI strategy, engineering concepts, and technical implementation to demonstrate continuous value.
- Serving as a key member of the Public Services leadership group, shaping strategic direction, driving commercial growth, and embedding customer excellence across the sector.

Who we're looking for:

- You bring a comprehensive background in consulting or public sector strategy, with proven experience leading large-scale transformation programmes across government and public accounts.
- You possess a natural business development mindset, combining an appetite for commercial hunting with deep relationship-building skills to manage multi-million-pound deal processes.
- You bring demonstrable experience in digital government transformation alongside strong commercial fluency in cutting-edge AI capabilities.
- You excel at managing complex stakeholder relationships, guiding senior civil servants through fast-paced, high-stakes programmes with structured problem-solving.
- You bring technical curiosity and acumen to engage confidently with technical teams and advise client directors on AI and advise client directors on the creative and safe applications of AI within their most important areas of business.
- You demonstrate an entrepreneurial, adaptable leadership style with a proven ability to translate intricate technical concepts into real business value.

- Talent Team Screen (30 minutes)
- Introduction to Hiring Manager (60 minutes)
- Discovery Role Play Interview (60 minutes)
- Commercial & Leadership Interview (60 minutes)

Our Recruitment Ethos

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We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.

A note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,) and every application is reviewed by a human, never decided by AI.