About this role
About KARL STORZ
From the operating room to surgery centers—and everywhere in between—KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging—to build a more connected, software-enabled operating room. As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients’ lives around the world.
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About the Role
The Logistics Center Associate I in Customer Returns plays a critical role in supporting the safe, accurate, and efficient processing of returned medical devices and equipment within our Logistics Center. In this hands-on position, you will receive, inspect, document, decontaminate, and process returned products while maintaining strict compliance with quality, safety, and contamination control standards. Working in a fast-paced operational environment, you will help ensure material traceability, support continuous improvement initiatives, and contribute to delivering exceptional service across our supply chain operations.
Schedule: Monday through Friday, 6:00 AM - 2:30 PM. This is an on-site position within our Logistics Center environment and requires the use of personal protective equipment (PPE), including gloves, masks, safety glasses, and laboratory coats when handling returned medical equipment.
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What You'll Do
- Receive, inspect, document, and process returned medical equipment in compliance with established safety, quality, and productivity standards.
- Execute SAP transactions, perform order validations, and analyze transaction history and supporting documentation to ensure accurate records and material traceability.
- Capture and review photographic documentation while supporting issue resolution through First Line Tracker activities and exception handling processes.
- Decontaminate and process a wide variety of medical devices, equipment configurations, towers, and kits in accordance with contamination control requirements.
- Support cross-training initiatives, continuous improvement projects, and LEAN activities that enhance operational efficiency and workflow effectiveness.
- Assist with workload prioritization, risk escalation, and overtime support as business needs require.
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What You Bring
- High school diploma or equivalent.
- 0-1 years of experience in warehouse operations, logistics, manufacturing, inventory control, returns processing, or a related environment.
- Ability to learn SAP transactions and follow detailed work instructions with a high degree of accuracy and attention to detail.
- Strong organizational, problem-solving, and time management skills with the ability to prioritize tasks in a fast-paced setting.
- Basic computer skills and data entry experience with a focus on documentation accuracy.
- Effective communication and collaboration skills to support cross-functional teamwork.
Nice to Have
- Some college coursework, technical training, or vocational education related to logistics, warehouse operations, or supply chain functions.
- Experience working in a regulated, quality-driven environment such as medical device, healthcare, pharmaceutical, or manufacturing industries.
- Familiarity with FDA, OSHA, ISO, or similar compliance requirements.
- Exposure to LEAN principles and continuous improvement methodologies.
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What Will Make You Successful
- A strong commitment to safety, quality, and compliance in all aspects of your work.
- The ability to consistently follow standardized processes while maintaining accuracy and productivity.
- Excellent attention to detail when handling materials, processing transactions, and maintaining documentation.
- A collaborative mindset and willingness to support teammates across multiple functions.
- Flexibility to adapt to changing priorities, workload demands, and operational needs.
- A proactive approach to identifying issues, resolving problems, and contributing ideas for continuous improvement.
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Why KARL STORZ?
Join KARL STORZ and be part of a team creating medical innovations that truly make a difference. Beyond technology, you'll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide.
Ready to make an impact? Apply to be our next Logistics Center Associate I and help us build the future of MedTech together.
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