Junior Customer Solutions Associate (f/m/x)

## Intro
A role where you talk to people all day about insurance? We know how that sounds. But hear us out.

Moving to Germany is a lot. Visas, flats, bank accounts, and then someone says you need health insurance before you start your job. Most people have no idea where to begin. That’s where you come in.

As our Junior Customer Solutions Associate, you’ll speak with expats who are thinking about joining Feather. You’ll listen to their situation, explain their options in plain language, and help them pick the right plan. Not just any plan. If another product suits them better, you’ll hand them over to the right person on our team.

Calls are the core of your day, so your calendar stays open for them. Between calls, you’ll answer questions from new customers in writing. Quick, clear, and kind.

You don’t need to know insurance yet. We’ll teach you, starting with German health insurance. Every week, you’ll get a feedback session on your calls, based on real transcripts. You’ll see yourself get better, fast.

If you love talking to people and helping them make sense of things, this is for you.

Don’t believe us? Check out our reviews on Trustpilot (https://www.trustpilot.com/review/feather-insurance.com) and Google (https://g.co/kgs/8n39aG6).
## Why work at Feather?

- Work for a Berlin-based company remotely or in person . We have company dinners and retreats, where we do some cool things like go bowling, go to restaurants, and general fun.
- Small team, flat hierarchy, and mission-driven. The usual buzzwords here, except we actually mean them. We’re small, lean, and we love what we're doing.
- You’ll never have to do the typical sales pitch. We really just want you to help find the best solution for the customer.
- €1,200 annual learning budget. You can spend this on educating yourself: books, conferences, classes, etc.
- €500 office furnishing budget. On top of all the company equipment that you'll be getting (MacBook, Monitor…), you'll be able to spend €500 on a nice and comfortable home office setup.

What you bring to the table

- Experience in a customer-facing role where you spoke to people throughout the day, on the phone and in writing
- Able to explain something complicated so it makes sense to someone hearing it for the first time
- Organized. You track your own follow-ups and don't need reminding
- “Hunger to talk to every lead” mindset: every call is a chance to win a customer
- Ability to recognize urgent matters and prioritize / balance customer inquiries
- Exceptional interpersonal and communication skills
- Fluent in Business English
Not needed, but nice to have:

- Worked in insurance, fintech, or another regulated product
- Used Intercom, a CRM, or AI support tools before.
- Fluency in multiple European languages (bonus: Spanish or French), with the ability to communicate clearly in a professional context
- Personal experience as an expat living in a country away from home

You'll be responsible for

- New customer calls: Speaking with customers who are thinking about signing up with Feather (for health insurance). Calls are the core of your day, so your calendar stays open for them.
- Customer queries: Answering questions from new customers between calls, quickly and clearly.
- Finding the right fit: Understanding each person's situation, explaining their options in plain language, and helping them choose the right plan. When another product is a better fit, you hand them over to the right person.
- Getting better every week: A weekly feedback session on your calls, based on call transcripts and data, and putting that feedback into practice straight away.
- Growing with our products: Taking on more of our insurance products over time.

What will the interview process look like?

- Application with video (max. 2 minutes) . As part of your application, upload a short video via this (https://tally.so/r/BEaAM4) form. Recommend us something you truly love. A service, an app, your favorite candy, anything. No need to make it perfect. One take, no editing, no script. We want to see how you talk about something you believe in.
- Intro call (~20 minutes). A short video call with our People team. We’ll get to know each other, check the basics (like start date and logistics), and answer your first questions.
- Role & live task interview  (~45 minutes) . A video call with at least one senior member of our Operations team. You’ll work through a live, practical task based on real customer conversations. Then we’ll talk through your approach, and you can ask us anything.
- Expectations & alignment conversation (~30 minutes). A conversation with the Head of Operations. We’ll align on expectations, ways of working, and next steps, including what we learned from the earlier interviews.

Does this sound like a good fit for you? Apply now!

- At Feather, we continuously work to have inclusive representation within our teams and embrace a diverse mix of talent to contribute to our culture.
- We also encourage people without degrees to apply: we believe that what you've worked on and achieved is way more important than on-paper qualifications.