Traffic Management Center Shift Supervisor (Overnight Shift)

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The Control Room Shift Supervisor will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI.  The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility.

Other responsibilities include:

- Oversee all aspects of daily TMC control room operations on the overnight shift (10 PM - 6 AM).
- Conduct audits to ensure quality, accuracy and procedural compliance.
- Oversee shift scheduling and compliance with attendance policies in conjunction with management.
- Coordinate and track initial and recurrent training and development of staff on assigned shift.
- Ensure adherence to all policies and procedures (both AECOM and client)
- Oversee Flex Lane operations and training on assigned shift, stepping in to operate Flex Lane when needed. Position will be expected to become Flex Lane certified and maintain certification.
- Review applications and resumes for control room operator positions and assist in conducting interviews and recommending hires.
- Oversee work zone and special event support ensuring quality and accuracy of information.
- Provide regular situation awareness to AECOM and client management on planned / unplanned events, device and systems outages, emergency situations, and other time-sensitive situations.
- Assume duties of a control room operator or specialist when needed.
- Manage and log traffic incidents in an Advanced Transportation Management System (ATMS) software.
- Coordinate and dispatch resources to incidents in a safe, timely and efficient manner.
- Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices.
- Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public.
- Attend meetings, trainings, conferences, etc. at the request of the TMC operations manager, project manager, or client.
- Required to participate in an on-call rotation for after-hours, weekend, and holiday support.
- Other tasks and projects as determined by AECOM or client management.

Qualifications

Minimum Requirements

- HS/GED Equivalent and two or more years of experience working in a traffic management center, operations / dispatch center, civil engineering field or demonstrated equivalent of education and/or experience.
- Ability to work in a 24/7/365 environment that may include working holidays, weekends, and/or shifts outside of regularly scheduled hours with limited notice.
- Participation in an on-call rotation that includes after-hours and weekend support and may require employee to respond to work to provide staffing or operational support.
- Position requires candidate to pass a client required Criminal Justice Information Systems (CJIS) background check.

Preferred Qualifications

- Previous supervisory experience.
- Demonstrated leadership & time management skills.
- Excellent interpersonal skills
- Strong, accurate data entry skills
- Ability to work calmly and accurately in a team environment under stressful conditions.
- Ability to perform effectively in a fast-paced environment requiring high level of multi-tasking.
- Ability to communicate clearly both in writing and verbally, including ability to keep management and other peer supervisors apprised of operational issues.
- Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center.
- Skilled in the use of Windows based applications, preferred Microsoft Edge, Word, and Excel
- Geographic familiarity with WI state highway system
- Knowledge of incident management response techniques

Additional Information

- Visa Sponsorship is not available for this role.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options ,  well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.