Associate Developer

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
The Associate Developer supports the design, configuration, development, testing, and maintenance of solutions for the Information Technology digital workflow platform. This entry-level role works under the guidance of senior developers and platform administrators to build and enhance workflows, forms, catalog items, and automations that improve service delivery and user experience across the organization. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Associate Developer supports the design, configuration, development, testing, and maintenance of solutions for the Information Technology digital workflow platform. This entry-level role works under the guidance of senior developers and platform administrators to build and enhance workflows, forms, catalog items, and automations that improve service delivery and user experience across the organization. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

- Assist in developing and configuring applications, modules, forms, and workflows. Create and maintain client scripts, business rules, user interface policies, user interface actions, and simple scripts. Support the configuration of service catalog items, record producers, and Flow Designer automations.
- Troubleshoot basic platform issues and provide support for incidents, enhancements, and user requests. Document technical configurations, testing results, and development changes.
- Collaborate with business analysts, administrators, and senior developers to translate requirements into technical solutions. Follow
- development standards, security requirements, and platform governance practices.
- Assist with gathering and clarifying functional requirements, user stories, and acceptance criteria to ensure development wor k aligns with business needs and approved technical designs.
- Develop, update, and maintain basic integrations, data imports, notifications, reports, dashboards, and reusable components u nder
- the guidance of senior technical staff.
- Use approved development tools and lifecycle processes to manage assigned work items, update task status, maintain version control or update sets, and support timely delivery of enhancements.
- Participate in peer reviews, quality assurance activities, regression testing, and user acceptance testing support to help va lidate system functionality and reduce defects. Monitor assigned production issues, analyze logs or configuration settings, identify root causes when possible, and escalate complex technical issues with clear documentation and recommended next steps.
- Performs other job functions.

Education Qualifications

- Required - Bachelor's Degree Information Technology
- Preferred - Bachelor's Degree Computer sciences
- Preferred - Bachelor's Degree Information Systems

Experience Qualifications

- Required - 3-5 years Three (3) years of experience in development, platform experience or support, software development, or IT systems administration.
- Substitution allowed - In lieu of a Bachelor’s degree, the candidate must have a combination of education and relevant experience in development, platform experience or support, software development, or IT systems administration equivalent to seven (7) years.

Skills and Abilities

- Experience working in Agile, Scrum, or ticket-based support environments.
- Exposure to IT Service Management (ITSM) processes such as incident, request, problem, or change management.
- Familiarity with Flow Designer, Service Catalog, Studio, Update Sets, and basic integrations.
- Follow development standards, security requirements, and platform governance practices.
- Must provide own transportation. Must be able to travel to any area of the organization, both local and remote as needed.

Licenses and Certifications

- Required - Certified Systems Administrator ServiceNow

Supervision Provided by this Position

- May act as resource for junior Associates or external consultants.

Physical Demands

- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.