Agent Shop and Stations - Victoria Coach Station (On-site)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We're looking for motivated and driven Agent Shops and Stations for Victoria Coach Station (On-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

About the Role

- Act as the face of FlixBus UK at one of the UK's busiest coach stations, Victoria Coach Station, delivering a welcoming and seamless customer experience from journey start to departure

- Assist existing and prospective customers with ticketing queries, journey information, operational updates, cancellations, and delays

- Drive revenue by selling tickets and promoting relevant FlixBus add-ons to passengers

- Support drivers and customers by conducting ticket checks, passenger check-ins, and ensuring smooth boarding processes

- Carry out vehicle audits and quality checks before departure to help maintain service standards and enhance the customer journey

- Coordinate with station partners and TfL staff to manage live departures and ensure the efficient flow of passengers through the station

- Respond to incidents, disruptions, delays, and cancellations, keeping customers informed and minimising network disruption while helping passengers continue their journeys smoothly

About You

- Enjoy providing great customer service and have the a bility to deal with difficult situations whilst remaining professional at all times

- Have previous experience of working in a customer-facing role

- Possess excellent communication skills

- Are able to work on a flexible rota including shifts from Monday to Sunday between 06:00 and 00:00

- Thrive in high pressure, fast moving and dynamic environments

- See yourself as proactive, motivated, autonomous and have a desire to grow with a business

- Are able to prioritize key tasks and make decisions quickly on sometimes, limited information

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

- Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.

- Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.

- Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.

- Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.

- Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.

- Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

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Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!