About this role
Join our team and be part of something truly transformational!
We Are Different
CareGard Warranty Services, part of Automotive Financial Group (AFG), has been redefining the automotive protection industry since 1994. With over three decades of experience, we've established ourselves as a trusted leader in vehicle service contracts and protection products, partnering with dealerships, finance companies, and OEMs nationwide.
Our commitment goes beyond the products we offer. We believe in developing great people, delivering exceptional service, and building a culture rooted in trust, integrity, and excellence.
Excellence Is in Our DNA
At CareGard, we hire people who think like owners. Our team values initiative, accountability, innovation, and a commitment to excellence. We encourage our employees to take ownership of their work, embrace new challenges, and continuously develop their skills.
As we continue to grow, we're looking for individuals who lead with integrity, take pride in their work, and want to contribute to a culture where people and performance thrive.
About You
You are an experienced automotive professional with strong technical knowledge, at least one (1) active ASE certification, and a passion for problem solving. You understand automotive systems, diagnostic procedures, and repair recommendations, and know how to apply that expertise when evaluating claims.
You are comfortable managing routine claims while taking on more complex evaluations that require additional research, analysis, and technical judgment. You communicate effectively, maintain accurate records, and take pride in delivering exceptional customer service. You are motivated to expand your expertise, take on additional responsibilities, and continue growing professionally within a collaborative team.
Duties and Responsibilities:
- Understand and interpret ancillary policies to accurately adjudicate claims.
- Review submitted claims to verify compliance with contract terms, conditions, and coverage.
- Process approved claims through the online portal, ensuring accurate documentation of all communications and transactions.
- Communicate directly with repair facilities to coordinate payments for approved claims.
- Respond to internal and external inquiries regarding claims and coverage via phone, email, mail, and fax.
- Collaborate with fellow adjusters and other departments to ensure accurate and timely customer service.
- Maintain accurate records, including data entry, claim analysis, and follow up tracking.
- Meet 5 Star Google Review requirements in accordance with company policy.
- Assist with the investigation, evaluation, and resolution of complex claims within established authority limits, representing up to 50% of the workload.
- Review claim data, diagnostic findings, and supporting documentation to verify claim validity and compliance with company procedures.
- Apply automotive technical knowledge and diagnostic expertise to support accurate, fair, and timely claim decisions.
- Collaborate with leadership and team members to evaluate and resolve complex claim scenarios as assigned.
Qualifications:
- Ability to work onsite in Grapevine, TX ( 76051)
- Minimum of two (2) years of hands on automotive technician experience.
- Must have at least one (1) active ASE certification (A1 through A8).
- Strong knowledge of automotive systems, diagnostic procedures, and repair processes.
- Excellent analytical and problem solving skills.
- Ability to manage multiple priorities in a fast paced environment.
- Strong communication skills with the ability to accurately gather and relay information.
- Excellent customer service skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to type at least 30 words per minute (WPM).
- Strong attention to detail with a focus on accurate data entry and record keeping.
- Demonstrated reliability, dependability, and accountability.
- Bilingual proficiency in English and Spanish preferred.
Benefits offered:
- Nine(9) paid holidays
- Paid time off (10 days during the first year)
- Medical, dental, and vision insurance
- 401(k) with company match
- Education and licensing assistance
- Employee recognition programs and company events
Compensation: Based on relevant hands on automotive technician experience and active ASE certifications.