Banquet Server Assistant - Caribe Royale Orlando Hotel

Scope of Position

The Banquet Server Assistant is responsible for supporting the Banquet Department in providing prompt, courteous and efficient food, and beverage service to the guests. He/she will be responsible for preparing service stations, buffet stations, assisting in the service to the guests, clearing and resetting tables and cleaning and closing service stations. The Banquet Server Assistant will possess a desire to attain the highest levels of quality and cleanliness in all areas of the department.

Requirements

- Professional demeanor appropriate for a resort environment.

- Previous Food and Beverage experience in a resort hotel environment preferred.

- A food handling certification must be completed within the first 90 days of employment.

- TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.

- Knowledge of food and wine / cocktail beverages is an asset.

- Ability to operate a motor vehicle.

Responsibilities

- Ensure a positive dining experience for the guests.

- Manage setting tables, refilling drinks, clearing plates, and assisting with any other needs that arise during the service.

- Maintain cleanliness and condition of the work areas and equipment.

- Assist as needed to maintain standards of appearance, sanitation, and service in all areas of the department and meeting rooms.

- Polish silverware.

- Set tables according to type of event and service standards.

- Ensure service stations are stocked and ready for service.

- Observe and take note of dirty, clean, and occupied tables that need refreshment.

- Work closely with the culinary team to ensure compliance with food handling and sanitation standards.

- Assist guests service needs in a professional and timely manner.

- Perform any other reasonable request as required by management.

Education

- High school diploma or GED.

Skills and Abilities

- Ability to communicate in the English language. Second language is a plus.

- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

- Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption.

- Knowledge of proper chemical handling, cleaning techniques and use of equipment/machinery.

- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

- Able to work in a fast-paced environment.

- Must be physically fit to lift, pull and push items up to 50 pounds.

- Also requires standing/walking/reaching and bending throughout shift.