About this role
In this role, you will...
- Serve as the primary frontline anchor and trusted guide for our crew: You will support and triage daily employee inquiries across Slack, email, and in-person channels-helping champion our transition to ServiceNow-while resolving foundational questions independently and seamlessly triaging or supporting complex matters with partner COEs (Benefits, Payroll, ER, Legal, Ops) with empathy and discretion.
- Coordinate team transitions and employee lifecycle changes : You will serve as the frontline resource for managers navigating team updates and location shifts, supporting People Partners on organizational realignments and partnering with People Operations to execute reporting changes, off-boarding, and terminations with empathy, precision, and compliance.
- Power cyclical talent programs in tandem with People Partners: You will deliver operational execution for performance reviews, promotion cycles, calibrations, and engagement surveys, drive and scale efficiences, lifting the administrative load so People Partners can stay dedicated to business-critical strategy.
- Optimize processes and scale operational excellence: You will identify administrative bottlenecks and adopt AI-powered tools and intelligent workflows to streamline documentation and triage, scaling our people operations efficiently while fostering high trust and transparency across Zoox.
Qualifications:
- At least 4 years of experience in HR Operations, People Experience, or an HR Generalist/Coordinator role supporting a fast-paced workforce.
- Hands-on operational experience with Workday (or a comparable enterprise HRIS), specifically executing employee lifecycle transactions including job changes, supervisory org updates, location transfers, and off-boarding.
- Demonstrated experience managing employee intake and triage across multiple channels (ticketing systems, Slack, email, in-person), with proven judgment in routing complex or sensitive cases to specialized COEs (e.g., Employee Relations, Legal, Payroll, Benefits).
- Foundational knowledge of California and federal employment standards (e.g., California final pay rules, wage-and-hour guidelines, and statutory leave basics) combined with a verified track record of handling sensitive, confidential personnel records.
- Experience supporting cyclical talent programs, including coordinating and executing performance reviews, promotion/calibration cycles, or engagement surveys.
Bonus Qualifications:
- Experience with ServiceNow (or other modern HR service delivery platforms like Jira Service Management or Zendesk HR), particularly during ticketing rollouts or queue optimizations.
- Familiarity with generative AI tools and workflow automation applied practically to draft communications, optimize internal SOPs, or streamline daily operational tasks.
- Prior HR experience in the autonomous vehicle, robotics, hardware, or fast-scaling tech sectors, navigating a blended workforce of technical, corporate, and operational teams.
Base Salary Range
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.