Director of Enrollments

Pay Range
$ 106,000 - $ 120,000
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY The Director of Enrollments leads enrollment operations across all companies and oversees the development and optimization of the Enrollment Center. This role ensures enrollment activities are completed accurately, efficiently, and in compliance with established requirements. The position drives operational performance through workforce management, process improvement, data analysis, and cross-functional collaboration. The Director works with leaders across the organization to support effective enrollment operations and continuous improvement initiatives. JOB DUTIES

- Direct the development, implementation, and ongoing optimization of the Enrollment Center.
- Lead enrollment operations across all companies to ensure activities are completed accurately, timely, and in compliance with established requirements.
- Monitor queue volumes, workload allocation, processing capacity, and service levels to support operational effectiveness.
- Analyze operational data, metrics, and trends to identify risks, bottlenecks, and opportunities for improvement.
- Utilize data and reporting to communicate operational performance and support strategic decision-making.
- Lead initiatives that improve enrollment cycle times, productivity, quality outcomes, and customer experience.
- Identify and implement process improvements that increase efficiency, reduce manual effort, and strengthen operational performance.
- Collaborate with Technology teams to support workflow automation, system enhancements, and digital transformation initiatives.
- Collaborate with Program Operations, CDMS, Payroll, Compliance, HR, and other business partners to improve end-to-end enrollment processes.
- Lead cross-functional projects that support operational scalability, efficiency, and continuous improvement.
- Establish and maintain standardized enrollment workflows, procedures, and best practices across the organization.
- Ensure work is effectively prioritized and resources are aligned to meet business needs.
- Monitor quality performance and implement corrective actions to address identified errors, trends, and process gaps
- Ensure compliance with company policies, payer requirements, regulatory standards, and operational procedures.
- Oversee the development, maintenance, and enhancement of standard operating procedures, documentation, and training materials.
- Identify operational risks and implement proactive solutions to minimize business impact.
- Promote a culture of accountability, collaboration, innovation, and continuous improvement.
- Provide leadership, coaching, and development to managers and supervisors to support engagement and performance.
- Ensure teams have the resources, training, tools, and support necessary to achieve operational goals.
- Oversee workforce planning, hiring, performance management, and employee development activities.
- Lead change management efforts to support the successful implementation and adoption of new processes, systems, and technologies.
- Serve as the escalation point for complex enrollment and operational issues.
- Represent Enrollment Operations in organizational initiatives, leadership discussions, and strategic projects.
- Present operational results, recommendations, and business insights to senior leadership.
- Travel as needed to support operational initiatives, site visits, leadership collaboration, training, and implementation efforts across company locations.
- Maintain discretion regarding confidential and sensitive information.
- Other duties as assigned.
QUALIFICATIONS

- Bachelor's degree preferred.
- Five (5) years of leadership experience preferred.
- Five (5) years of experience in enrollment operations, healthcare administration, Medicaid services, operations management, or a related field preferred.
- Demonstrated experience leading process improvement, operational transformation, or continuous improvement initiatives.
- Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
- Experience utilizing metrics, reporting, and workforce management practices to drive operational performance.
- Proven ability to influence and collaborate effectively across multiple departments and levels of leadership.
- Strong verbal, written, presentation, and relationship-building skills.
- Ability to effectively manage multiple priorities in a fast-paced environment.
- Willingness and ability to travel as required.
- Ability to pass required background screening.
- Ability to work flexible and/or extended hours, if needed, to meet job requirements.
- Employees must provide their own reliable internet if working a remote/hybrid position
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
- A rewarding career helping others
- Fun and engaging work environment built on team unity
- Job satisfaction knowing you make a difference in the work you do and lives we serve
- Professional training to help advance your skills for career development
Based on your position and employment status, you may be eligible for:
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Profit-sharing for employees in good standing
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance

WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.