About this role
Job Overview
Schedule is 12 hour shifts
We are seeking a dedicated and detail-oriented Ambulance Dispatcher to coordinate emergency medical responses efficiently and effectively. The ideal candidate will possess strong communication skills, technical proficiency, and the ability to remain calm under pressure.
Responsibilities
- Receive emergency calls via multi-line phone systems, providing professional and compassionate phone triage to assess the nature of incidents.
- Utilize Geographic Information Systems (GIS) and GPS technology to determine precise locations and dispatch appropriate ambulance units promptly.
- Coordinate with law enforcement agencies when necessary, providing clear communication and support during emergencies.
- Enter data accurately into dispatch systems, maintaining detailed records of incidents, response times, and resource allocation.
- Manage dispatching operations by prioritizing calls based on severity, ensuring rapid deployment of medical units while maintaining situational awareness.
- Apply medical terminology knowledge during call assessments to gather relevant information efficiently for emergency responders.
- Demonstrate conflict management skills when handling distressed callers or difficult situations with professionalism and composure.
- Maintain security protocols and confidentiality standards in handling sensitive information related to emergency incidents.
Experience
- One year of direct dispatch experience is helpful but we may work around that for the right person.
Experience:
- Direct Ambulance Dispatch: 2 years (Required)
Work Location: In person