IT Intern (Engineering) – Junior Systems Administrator (Azure / Microsoft 365)

IT Intern
Location: 95 Apple Creek Blvd, Markham, ON L3R 1C7 (On-site)
Term: Internship (Co-op) - 3 - 6 months (extendable)  
Company: Pathway Communications

Summary
Pathway Communications is a leading Managed IT and Cybersecurity Services provider serving organizations across Canada. We are looking for an IT Intern who is eager to learn, gain hands-on experience, and build a career in IT.
Working alongside our Engineering team, you will support Microsoft 365, Azure, and Active Directory environments and assist with user onboarding and offboarding, RBAC-based access management, troubleshooting, documentation, and basic cloud administration . This internship provides practical exposure to real-world IT operations while helping you develop your technical, security, and problem-solving.

Key Responsibilities
- Assist with Microsoft 365 administration (users, groups, licenses, Teams, SharePoint basics)
- Support Exchange Online tasks (mailboxes, shared mailboxes, distribution groups, basic mail flow checks)
- Help manage Active Directory (accounts, groups, OUs, GPO basics, password resets)
- Perform access provisioning using RBAC (least privilege, role assignments, group-based access)
- Basic Azure tasks: resource inventory, tagging, user access, subscription/resource group organization (as assigned)
- Troubleshoot common issues (login/access, email, Teams, device connectivity, printing, VPN—depending on environment)
- Create and maintain documentation (runbooks, onboarding checklists, knowledge base articles)
- Assist with patching/maintenance tasks and basic monitoring checks
- Escalate incidents appropriately and provide clear updates to stakeholders

Required Skills (Must Have)
- Familiarity with Microsoft 365 and core concepts (users, licensing, Teams)
- Basic understanding of Active Directory and group-based access
- Basic understanding of RBAC and least privilege
- Comfort with Windows OS fundamentals and troubleshooting
- Strong communication, note-taking, and willingness to learn

Nice to Have
- Exposure to Azure (Entra ID/Azure AD, subscriptions, resource groups)
- Familiarity with PowerShell (basic commands, user management)
- Understanding of security basics: MFA, Conditional Access concepts, password policies
- Experience with ticketing tools (ServiceNow, OTRS, Jira, etc.)
- Any certs/coursework: AZ-900, MS-900, SC-900, or equivalent

What You’ll Learn
- Real-world administration of Azure + Microsoft 365 + AD
- Operational processes: ticket handling, change management, documentation
- Security best practices around access control and identity
Qualifications
- Currently enrolled in IT/Computer Science/Engineering (or recent graduate)
- Available for the internship term with a reliable schedule
We encourage you to apply at [email protected]