About this role
Overview
An Airport Lounge Supervisor's job involves overseeing the smooth operation of an airport lounge, ensuring excellent customer service, managing staff, and maintaining the lounge's cleanliness and organization.
To apply, please send your Resume to Michele Holgate at: [email protected]
Responsibilities
Key Responsibilities:,
Customer Service: ● Welcoming guests, addressing their needs, and resolving issues promptly.● Ensuring a positive and comfortable lounge experience for all passengers.● Interacting with passengers and explaining food and beverage offerings. Staff Management: ● Supervising, training, and motivating lounge staff.● Assigning duties, monitoring performance, and providing feedback.● Managing staff schedules and ensuring adequate coverage. Lounge Operations: ● Overseeing the ordering and inventory of food and beverages.● Maintaining cleanliness and organization of the lounge.● Ensuring compliance with safety and security regulations.● Coordinating with other airport staff and airlines. Administrative Tasks: ● Completing paperwork related to daily operations.● Preparing reports and tracking inventory.● Preparing and publishing staff schedules
Qualifications
Skills and Qualifications: ● Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills.● Leadership and Management Skills: Ability to lead, motivate, and supervise a team.● Organizational Skills: Ability to manage multiple tasks and prioritize effectively.● Food and Beverage Knowledge: Understanding of food and beverage offerings and standards.● Attention to Detail: Ensuring cleanliness, organization, and compliance with regulations.● Problem-Solving Skills: Ability to resolve issues and address customer concerns.● Experience: Previous experience in customer service, hospitality, or management is often preferred.