About this role
The Clinic Facilitator at the Bowyer Oncology Center acts as an essential member of the patient care team, providing critical administrative support to patients, families, and providers. This role serves as the primary communication hub for the clinic, requiring the ability to manage heavy phone lines with excellent communication skills. You will manage front office operations and front desk check-in duties, greeting patients upon arrival, verifying demographic and insurance information, and ensuring a welcoming, efficient environment. You will be responsible for executing seamless "warm" transfers by introducing callers and their specific clinical needs to the correct oncology sub-specialties, demonstrating a strong ability to navigate through the phone system. Additionally, you will handle complex coordination tasks, including the scheduling of clinic appointments, chemotherapy sessions, and related ancillary tests.
Salary Range: $31.88-$45.66/hourly
Required:
- Skill in setting priorities which accurately reflect the relative importance of job responsibilities
- Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
- Ability to creatively integrate competing demands into a productive working environment.
- Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
- Ability to provide coverage for Community Clinics as assigned.
Preferred:
- Knowledge of specific specialty practice and workflows
- Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
- Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
- Familiarity and knowledge of authorization process & managed care programs
As a condition of employment , the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Current/former UC employees are subject to a personnel file review.