About this role
Description
Imperium Utility Services is looking for a hands-on Shop Service Manager / Service Writer to coordinate maintenance and repairs for our Oklahoma City fleet. This person will be the point of contact between field operations, mechanics, parts vendors, and equipment suppliers. They will keep work orders organized, repairs prioritized, and equipment moving back into service.
Responsibilities
- Receive, review, and manage work orders for trucks, trailers, and equipment.
- Assess repair needs and prioritize work based on safety, job schedules, equipment availability, and operational needs.
- Coordinate mechanics’ daily assignments, track progress, and follow up to keep repairs moving.
- Communicate repair status, delays, and parts needs to operations and field supervisors.
- Coordinate with vendors, dealerships, and outside repair shops for estimates, service, and parts.
- Arrange pickup and delivery of parts, equipment, and vehicles as needed.
- Manage the preventive maintenance system, including scheduling, tracking due dates, and documenting completed work.
- Keep work orders, service records, parts information, and maintenance documentation accurate and up to date.
- Monitor equipment downtime and help identify recurring repair issues or maintenance needs.
- Help maintain an organized, safe, and efficient shop environment
Requirements
Qualifications
- Experience in fleet maintenance, equipment repair coordination, service writing, or shop operations.
- Strong organizational and follow-up skills, with the ability to manage multiple repairs at once.
- Ability to communicate clearly with mechanics, vendors, and field personnel.
- Comfortable using work-order, fleet-maintenance, or preventive-maintenance software.
- General familiarity with trucks, trailers, and heavy equipment. Utility construction equipment experience is a plus.
- Practical problem-solving skills and the ability to make sound decisions when priorities change.
- Valid driver’s license required; CDL is a plus.
What We’re Looking For
We need someone who takes ownership of the repair process, stays ahead of parts and scheduling issues, and can work well with both mechanics and field crews. The right person will help reduce equipment downtime by keeping work visible, priorities clear, and follow-through consistent