About this role
About the role
We are seeking an organised and customer-focused Installation Coordinator to support the successful planning and delivery of equipment installations across the EMEIA and APAC regions. This role is responsible for coordinating installation activities, scheduling engineers and third-party vendors, managing customer communications, and ensuring projects are delivered efficiently and on time.
The successful candidate will act as a central point of contact between customers, engineers, subcontractors, distributors, and internal teams, ensuring a seamless installation experience from initial site survey through to project completion.
Key Responsibilities
- Coordinate installation projects from site survey through to completion.
- Schedule field service engineers, subcontractors, and third-party vendors.
- Manage customer communications regarding installation plans, site access requirements, and project updates.
- Review site surveys and communicate installation requirements to engineering teams.
- Liaise with regional managers and field engineers to agree installation schedules.
- Optimise engineer utilisation through effective resource planning.
- Manage multiple installation projects simultaneously while meeting customer expectations.
- Build and maintain strong relationships with customers, distributors, suppliers, engineers, and subcontractors.
- Monitor installation progress and resolve scheduling or project issues promptly.
- Track project milestones and ensure all activities are completed on time.
- Identify and escalate risks, delays, or installation concerns.
- Maintain accurate project records, documentation, and communication logs.
- Ensure all compliance requirements and installation documentation are completed.
- Produce reports and support data-gathering and analytics activities.
- Update and maintain project management and communication platforms, including Monday.com.
- Support the creation and maintenance of installation documentation, forms, and procedures.
- Work in accordance with company quality management processes and standards.
Required Skills & Experience
- Previous experience in installation coordination, project coordination, scheduling, administration, or customer service with Medical Devices
- Excellent verbal and written communication skills.
- Strong organisational and time-management abilities.
- Ability to manage multiple projects and priorities simultaneously.
- Experience coordinating engineers, stakeholders, suppliers, or third-party vendors.
- Strong attention to detail and problem-solving skills.
- Ability to build effective working relationships with internal and external stakeholders.
- Proficiency with Microsoft Office applications and project tracking tools.
- Experience maintaining accurate records, reports, and project documentation.
Desirable Skills & Experience
- Experience supporting technical, engineering, healthcare, or service-based installations.
- Familiarity with project management principles and methodologies.
- Experience using project management software and workflow tools.
- Understanding of risk, issue, and change management processes.
- Experience producing project reports and stakeholder updates.
- Project management qualifications or relevant training.
- Experience working in a fast-paced, customer-focused environment
Location
***UK or anywhere else in Europe***
Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.