DriveUp&Go Supervisor

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

KEY ACCOUNTABILITIES:

- Supervise team of Drive Up & Go employees

- Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers’ questions.

- Support Store Management in effective management and coaching of Drive Up & Go employees

- Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.

- Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.

- Selecting and collating products for online grocery orders.

- Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to ensure product is not damaged while in transit.

- Perform all site workbench functions on a daily basis and maintain necessary paperwork.

- Perform periodic shopper audits to ensure procedural follow-through.

- Help customers while on the sales floor.

- Ensures compliance with Company rules and regulations by all department personnel.

Skills and Experiences:

- Strong customer service skills

- Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.

- Possess good communication skills, both verbal and written.

- Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.

- Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

- Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the Albertsons.com customer.

- Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.

- Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.

- Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.

- Willingness to work independently in a fast-paced environment.

- The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

PHYSICAL ENVIRONMENT:

Disclaimer:

File Maintenance:

PURPOSE: Ensures proper pricing, itemization, tagging, signing and documentation of UPC/PLU's for all store merchandise. Operates the computer and maintains computerized records. Research and correct scanning problems.

DUTIES AND RESPONSIBILITIES:

- Champions Company and Division customer service programs to meet or exceed Division customer service goals. Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service and accurate pricing.

- Responsible for all pricing and documentation of pricing. Maintains proper scan descriptions and valid item modifiers. Organizes timely and accurate price changes. Sorts tags and signs by department/aisle and hang price tags and signs throughout the store.

- Research and corrects problems including missing or damaged tags and discontinued items. Conducts scanning audits. Corrects new item discrepancies. Ensures proper placement of bonus buy tags and signs.

- Responsible for justifying entries on the Exception Report. Reviews Duplicate Report and identifies and corrects problems as required.

- Monitors not-on-file and hard to scan UPC codes. Performs monthly checks of Produce Shelf pricing and PLU's. Implements proper scan give-away procedures. Maintains and ensures placement of price accuracy guarantee signs on shelves and in the front end.

- Responsible for maintenance of point-of-sale equipment and for implementing emergency procedures as required. Backs up computerized returned check file. Maintains a current UPC/PLU backup file. Operates related equipment including scan audit devices, computers, and check stand equipment. Occasionally operates hand trucks, six-wheel carts and pallet jacks. May perform some checking, stocking, and training duties.

- Stacks, prices, marks, faces and rotates merchandise. Prevents shrink, damage and spoilage of product. Prevents sale of out-of-code product.

- Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity. Maintains a clean and safe work environment. Ensures cleanliness of the computer/data file room and equipment.

- Other necessary and required duties.

SKILLS AND PHYSICAL REQUIREMENTS:

- Ability to be friendly, courteous, tactful and maintain composure in dealing with customers and co-workers.

- Must possess good oral and written communication skills, and good organizational skills.

- Must be dependable and able to follow through on assignments.

- Requires the ability to implement emergency procedures related to equipment and software malfunctions. Mental alertness and attention to detail are required for accurate completion of work activities.

- Requires flexibility to learn and adjust to frequent equipment and software changes. Ability to learn and memorize a considerable amount of information including PLU codes, product location, checkstand and computer operating procedures, emergency procedures, and Company policies and procedures. Must possess basic mathematics skills.

- Ability to stand for long periods of time. Ability to walk, bend, stoop, and reach continuously throughout work shift. Ability to twist and turn frequently. Manual dexterity, good eye-hand coordination and good balance are necessary.

- Occasionally reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 50 lbs.

- Must be able to operate related equipment including computers, scan audit devices, and check stand equipment. Must be able to occasionally push and pull fully loaded hand trucks, six-wheel carts and pallet jacks.

- Exposure to potential hazards exists with respect to equipment and work aids necessary to complete job duties.

- Must be able to work in early morning, weekends and holidays. Scheduled hours may vary. Good attendance is required.

WORK ENVIRONMENT:

- Working conditions consist of a temperature-controlled store environment.

SAFETY-SENSITIVE POSITION:

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.