Manager, Client Delivery

Job Description:

As a Manager, Client Delivery, you serve as both a trusted client partner and a delivery leader. You are responsible for the day-to-day execution of assigned projects while building and maintaining strong client relationships. You keep timelines on track, budgets aligned, teams organized, and clients informed. You solve problems creatively, escalate concerns appropriately, and navigate complex situations with sound judgment and professionalism. This role offers the opportunity to strengthen strategic operations skills, build financial acumen, enhance delivery expertise, and contribute to a culture of excellence.

Key Responsibilities

Client Leadership

- Serve as the primary day-to-day contact and trusted partner for clients across all project-related matters.
- Build and maintain strong client relationships through professional communication and collaboration.
- Present agency strategies, creative concepts, and recommendations with confidence and clarity.
- Demonstrate sound judgment when managing challenges, resolving issues collaboratively, and escalating concerns when appropriate.

Project Delivery & Execution

- Manage the day-to-day delivery of assigned projects, ensuring work is completed on time, within budget, and to quality standards.
- Develop and maintain project timelines, budgets, and scopes across multiple workstreams.
- Create and manage project documentation, including status reports, meeting notes, and issue logs.
- Initiate and oversee projects from kickoff through final delivery.
- Coordinate cross-functional teams, remove obstacles, and keep projects progressing efficiently.
- Maintain quality control throughout project milestones and approval processes.
- Independently identify challenges and implement effective solutions proactively.

Financial & Resource Management

- Track project hours, expenses, and budgets in partnership with Finance and Account Management teams.
- Review financial reports and identify variances or issues requiring attention.
- Manage resource allocation to ensure projects are staffed appropriately for success.
- Support monthly financial reporting and billing discussions.
- Manage $1M-$3M in business with senior leadership oversight while developing expertise in project and retainer financial management.

Technology & AI Tools

- Learn and adopt new project management technologies and AI-powered tools.
- Apply emerging technologies to improve project delivery efficiency and quality.
- Participate in technology pilots and provide feedback to support broader team adoption.
- Continuously explore ways to enhance workflows and productivity through new tools and processes.

Team Leadership & Process Improvement

- Champion agency and departmental processes across all projects.
- Identify opportunities for process improvements and provide recommendations to leadership.
- Share industry best practices and innovative ideas that support team and business growth.

Required Qualifications

- 2+ years of account management, project management, or client-facing agency experience.
- Bachelor's degree or an equivalent combination of education and relevant experience.
- Understanding of integrated marketing campaigns and end-to-end project management for low- to moderate-complexity projects.
- Strong organizational skills with attention to detail, timeline management, and budget tracking.
- Excellent communication skills with the ability to keep clients and cross-functional teams informed.
- Ability to prioritize and manage multiple projects in a fast-paced, deadline-driven environment.
- Experience tracking project hours, expenses, and budgets.
- Strong problem-solving skills and ability to work collaboratively across teams.
- Interest in learning and utilizing project management technologies and AI-powered solutions.
- Ability to lead client and partner communications, including agenda creation, meeting facilitation, and follow-up actions.
- Experience developing, routing for approval, and implementing partnership assets such as social media content and newsletter communications.
- Interest in experiential marketing and brand engagement.
- Experience with events, sponsorships, or brand activations preferred.
- Experience supporting administrative requirements related to event staffing and client activations.
- Willingness to travel to client activations as needed (approximately two times per year).

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time.

The annual salary range for this position is $59,000-$70,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.  For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

Location:
Chicago

Brand:
Dentsu Creative

Time Type:
Full time

Contract Type:
Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to  [email protected]  by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.