AV Service Technician

company

Inter Technologies Corporation (ITC)  provides expert audio-visual integration services.  Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list!

role

Title: AV Service Technician

Department: Operations

Reports To: Director of Operations

POSITION PURPOSE AND OBJECTIVES:

This position is responsible and accountable for performing maintenance/warranty service tasks to return audio-visual components and systems to top performance standards by repairing, trouble-shooting and installing electronic, hardware, software and wiring components of audio-visual systems according to company standards. This position reports to the Director of Operations and is a member of the Operations team supporting the mission and goals of a "Best in Class" sales and AV integration program. As an operational member of a dynamic installation and service operation, the AV Service Technician will work with minimal supervision to perform maintenance/warranty service tasks to repair audio-visual components and systems on job site locations to comply with the company’s policies and procedures, including quality, safety, environmental, and business practices.

This is a travel position and there is consistent and extensive travel involved to job sites across the country.

Essential job functions, duties and responsibilities:

This position is responsible for performing routine maintenance/warranty service tasks, such as responding to service tickets and customer issues, repairing hardware, completing firmware patches and updates, equipment calibration, and system testing to ensure continued functionality and reliability of AV systems. The AV Service Technician represents the company by providing technical support and troubleshooting assistance to clients at on-site locations with minimal supervision and oversight. This position requires a variety of duties including but not limited to:

- Independently performing maintenance/warranty service tasks to return audio-visual components and systems to top performance standards by repairing, trouble- shooting and installing electronic, hardware, software and wiring components of audio-visual systems on-site at customer locations
- Undertaking simple and remedial programming of Crestron and Extron control systems in conjunction with a field programmer
- Communicating with sales and operations to keep project goals in alignment with customer expectations and scope of work
- Moving and/or repositioning large equipment or wiring supplies. Individuals must be able to lift and carry heavy objects of 75 lbs. unassisted and to steady objects above shoulder height while fastened into place
- Trouble-shooting audio and video equipment, cabling and systems
- Installing and terminating cables with the appropriate solder or compression connector
- Drilling in drywall, concrete, and cinderblock for the purpose of running wires, installing projectors, projection screens, cameras, and speaker systems
- Installing electronic and electrical components into equipment racks and other locations per wiring diagrams or verbal instructions
- Sanding, painting and other light construction jobs
- Cleaning up job sites and breaking down boxes
- Organizing and storing materials
- Working in confined spaces
- Working on ladders and lifts at heights in excess of 10ft
- Performing other duties as assigned

Knowledge, skills and abilities required:

- Prior AV experience (2-4 years)
- CTS certification or the ability to achieve certification within six months of start date
- Ability to travel on regular/constant basis and often on short notice with long/unusual work hours
- Excellent customer service skills and basic computer competencies
- Ability to learn new technology, repair and service procedures and specifications
- Successfully complete criminal background check, motor vehicle review and drug test prior to start
- Strong communication skills and experience working independently
- Computer proficiency and familiarity with standard office productivity software including Google, Microsoft Word and Excel
- Experience and comfort with hand tools, small power tools and industrial tools
- Ability to learn new tasks quickly
- Ability to make important decisions under tight timelines and in a fast-paced environment with minimal supervision
- Problem-solving and time management skills
- Friendly and approachable
- Valid driver’s license with less than two citations in last two years and reliable transportation
- Ability to lift 75 pounds and complete ladder and other safety training

Working Conditions:

Work can be in normal comfortable air-conditioned environments, but will also include less comfortable cold or hot construction environments and on occasion, tasks require work outdoors or in a suspension rig

Success Factors:

The personal characteristics that make an individual successful in this industry include:

- Ability to understand and follow written and verbal direction
- Shows initiative and is proactive, dependable and productive to complete tasks effectively, efficiently and independently
- A professional attitude focusing on the success of Inter Technologies Corporation with a high degree of attention to detail
- An understanding that every service call is the most important and a strong service program is key to that success
- Works well with others, including taking direction and offering/receiving constructive feedback
- A professional and respectful attitude in dealing with others and adjusting to varied job assignments and tasks
- An aptitude toward time and resource management
- A desire to progress in job knowledge and qualifications and take on new responsibilities
- Reporting to job locations on time and in appropriate work attire/PPE

Job offer includes a competitive salary and benefits package* that includes:

- Paid vacation and sick pay
- Medical coverage options: health, vision and dental
- Generous daily per diem while traveling overnight to cover meals and non-reimbursable incidentals
- In-house travel team to make all work-related national travel arrangements including air flights, ground transportation and lodging all paid through company accounts
- 401k program after one year of service and annual employer contribution after one year of enrollment
- Tool kit, uniform shirt, PPE and a stipend per paycheck as a personal cell phone allowance

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Job Location: Job sites will vary and requires up to 25 days per month of consistent and extensive travel across the country

The ADA prohibits discrimination against qualified individuals with disabilities. To determine whether an individual is qualified, the essential functions of each job should be identified. Essential job functions are those that are intrinsic to the position, and the individual who holds the job must be able to perform with or without reasonable accommodation.

*Benefits listed are a highlight of what are offered to full-time, salaried and hourly employees and are subject to change.