Communication and Pastry school program Manager

Program Coordination & Operations

- Plan, coordinate, and execute L’École’s annual class schedule, including chef selection, class themes, and calendar management.
- Oversee all logistical aspects of classes and events: ingredient ordering, equipment coordination, kitchen readiness, meal planning, and daily onsite support.
- Work closely with the Executive Pastry Chef and guest chefs to ensure smooth class preparation and delivery.
- Manage class setup in Salesforce and ensure accurate information across internal systems.
- Ensure an exceptional student experience, from registration through post-class follow-up.
- Serve as the main contact for all students: registrations, questions, support, and guidance.
- Coordinate travel, accommodation, and support for guest chefs when relevant.

External Relations & Industry Engagement

- Build and maintain relationships with professional pastry chefs, industry partners, suppliers, and culinary influencers.
- Represent L’École Valrhona at industry events, trade shows, and networking opportunities.
- Support collaborations with culinary schools, associations, and chef networks.

Event organization

- Oversee onsite execution of classes and specialty events, ensuring high-quality service and smooth coordination between chefs, students, and internal teams.
- Work with the sales team and culinary team to support private classes, corporate events, and special activations.
- Marketing & Communications (Supporting Function)
- Manage class descriptions, recipe booklets, and training materials in collaboration with chefs and the Brand Manager.
- Contribute to newsletters, social media content, and promotional campaigns dedicated to L’École programming (no broad brand marketing required).
- Maintain the content calendar specific to school programming and monitor class enrollment performance.
- Coordinate promotional efforts with the Valrhona Marketing and Sales teams when relevant.

Budget & Reporting

- Support budget planning by tracking expenses related to programs, events, and marketing initiatives.
- Provide monthly performance updates on enrollment, attendance, and program results.
- Assist in defining pricing and revenue projections for courses.

Management

- Manage and support the development of intern.

Education: Bachelor’s degree in hospitality, culinary management, business, marketing, or a related field.

Experience: 3 – 5 years of experience in school coordination, event operations, hospitality management, or culinary programming. Experience in a culinary, pastry, luxury, or hospitality environment strongly preferred.

Skills:

- Outstanding organizational and project management abilities.
- Strong communication and interpersonal skills; comfortable interacting with chefs, partners, and students.
- Ability to manage multiple projects simultaneously with excellent attention to detail.
- Customer-service mindset with a warm, professional presence.
- Ability to work independently and collaboratively across teams.
- Comfortable with digital tools; experience with Salesforce is a