About this role

Position Summary

Our Services Agent provides World Class Service with all inbound and outbound calls from our members servicing their welcome call, financial needs, provide solutions that will help their vacation experience, resolve problems, fulfill requests, and maintain product knowledge.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide World Class Service on all calls by using ResortCom Call Quality model.

Handle inbound and outbound calls assisting members with financial obligations.

Effectively resolve customer issues and complaints through proper research, identify solutions and accept ownership.

- Educate members on services offered and payment deadlines.

- Maintain a working knowledge of all resorts, company policies, procedures, and services.

- Meet or exceed daily, weekly, and monthly service level goals.

- Willingness to work flexible schedules that varies according to business needs.

Perform other duties as assigned by management.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Information

Services Agent (Spanish & English) - $ 20,000 Pesos monthly + monthly bonus.

Attendance Bonus

Savings Fund

Life Insurance

Food Voucher

At Law Benefits

Work Environment

The work for this position is conducted in an office environment. The noise level in this environment is usually moderate. Travel will be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.

Required Education and Experience

High school diploma (or GED or High School Equivalence Certificate)

Excellent organizational, multi-tasking and prioritizing skills

Ability to work under pressure

Knowledge of MS Office applications (Word, Excel and Outlook)

Proper phone etiquette

Problem Solving Skills

Outstanding Customer Service Skills

Customer Focus

Data Entry Experience

- Able to Build Relationships

Preferred Education and Experience

- Call center experience preferred

- Bilingual (English – Spanish, French, Portuguese or German)

This position has three different levels: Services Agent I, II, III. The position level is primarily determined by the following categories:

- Years of experience and expertise

- Position authority

This list is not intended to be all-inclusive but is describing the major criteria in determining ones level of the position.

Job Type: Full-time

Pay: From $20,000.00 per month

Work Location: In person

Qualifications