Customer Service Representative - Incoming Call Team

Job Type
Full-time

Description

J&J Exterminating, Co. is one of the largest independent pest control companies in the US, providing fulfilling jobs and excellent service across Louisiana and Texas. We are a family run company dedicated to creating a professional & kind culture, a positive work-life balance, and unparalleled standards. If you are a detail & service-oriented person with a polite demeanor who enjoys stable, consistent day to day conditions, consider becoming a member of our Customer Service Representative Team today! We provide paid, continuous training in services and safety instruction.

About the Position

J&J Exterminating Co. is seeking a Customer Service Representative (CSR) to join our Customer Service Representative Team. This role provides administrative and clerical support while serving as a key point of contact between our customers, service team, and branch office. The Customer Service Representative assists customers with pest control service questions, complaints, scheduling, service orders, account updates, and payments. The role also helps identify customer needs and provides information about additional products and services.

Schedule: Monday–Friday, 8 hours per day / 40 hours per week Classification: Non-Exempt Reports to: Branch Location Manager and, as applicable, the CSR Operations Manager or Support Center Operations Manager

What You'll Do

- Customer Service: Serve as a professional and helpful liaison between J&J Exterminating and our customers.
- Respond courteously to customer questions and concerns by phone, email, and the company website.
- Assist customers with service scheduling, service changes, complaints, account questions, and payments.
- Identify and communicate potential customer needs and provide information about other company products and services.
- Communication & Coordination: Work collaboratively with management, fellow team members, and service personnel to support efficient customer service operations.
- Update customer accounts and the shared database with new orders, service schedules, address changes, and other pertinent information.
- Communicate urgent or emerging customer needs promptly to the appropriate manager or service team member.
- Coordinate information between customers and service personnel to facilitate timely service.
- Transmit paperwork and reports to corporate offices according to established procedures.
- Records & Administrative Support: Maintain accurate customer information and service records in the PestPac database.
- Process orders, schedule service calls and changes, and document customer correspondence.
- Complete records, reports, budgets, payment processing, and other administrative tasks according to company procedures and applicable state specifications.
- Maintain accurate, confidential, and secure digital and paper records.
- Record daily business transactions and complete financial and accounting-related tasks in accordance with company policies.
- Operate standard office equipment, including computers, printers, copiers, scanners, mailing equipment, and phone systems.
- Branch Office Support: Depending on location and position responsibilities, maintain branch supplies, coordinate housekeeping and building maintenance, schedule landscaping services, and assist with branch social events and holiday preparations.

Equipment Used

- Desktop computers and monitors
- Printers
- Copy and scan machines
- Landline phone systems
- Postal machines
- Paper filing systems

Requirements

What We're Looking For

- Computer, smartphone, and iPad proficiency.
- Familiarity with email, Microsoft Excel, Microsoft Word, Adobe e-sign, and similar applications.
- Accurate and efficient keyboarding and numeracy skills.
- Professional telephone etiquette and strong verbal communication skills.
- Ability to communicate courteously and professionally with customers and coworkers.
- Strong attention to detail and accuracy when maintaining customer and company records.
- Ability to handle confidential information appropriately.
- Tidy, professional grooming and adherence to company dress guidelines. Physical & Work Environment
- This is primarily an indoor office position conducted at a desk in an air-conditioned branch office.
- Sit, stand, and walk as needed.
- Use fingers and hands dexterously and perform repetitive wrist motions.
- Reach, bend, stoop, kneel, and climb as needed.
- Communicate clearly and hear adequately.
- Perform work requiring close, distance, color, peripheral, and depth vision and the ability to focus.
- Lift and/or carry up to 20 pounds.
- Travel may occasionally be required for company events and out-of-town training.

DISCLAIMER: This job description may not be all-inclusive and is subject to change at any time. All employees are expected to perform other duties as assigned and directed by management. Position descriptions and duties may be modified whenever deemed appropriate. When applicable J&J will consider modifications to the essential job functions to reasonably accommodate a qualified individual with a disability if such accommodation does not create undue hardship. Employment at J&J Exterminating Co. is at-will. This position description is not intended, nor should it be construed to modify this employment at-will relationship. #J&J

Salary Description
$15 Hourly