About this role
Overview
RV Resort Managers are responsible for the operational & continued profitability of the resort & serve as the day to day point of contact for guests and residents. They are responsible for administrative activities, marketing, leasing & home sales of new and pre-owned homes, property maintenance, budgeting & most importantly resident & guest relations
### Job Duties
- Ensures guests & residents receive the highest levels of service consistent with Sun’s Customer Service philosophy (Essential)
- Handles resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential)
- Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
- Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies (Essential)
- Reviews residency applications & approves or denies residency (Essential)
- Ensures compliance of policies designed to increase team member safety. Submits workers’ compensation accident & incident reports on a timely basis (Essential)
- Reports deficiencies which would adversely affect the operation of the resort to the RVP (Essential)
- Enforces resort rules & regulations (Essential)
- Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations (Essential)
- Ensures that overall resort appearance is well maintained & groomed to Sun’s curb appeal standards (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts
- Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
- Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards RV income report to Main Office
- Inspects & recommends purchase & renovation of used/repossessed homes.
- Markets models, pre-owned & brokered homes for sale. Prepares documents to list and sell homes
- Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
- Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests
- Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
- Reviews monthly property accounting reports and compiles reports for the Accounting department. Prepares monthly explanation of P&L variances
Requirements
- High School Diploma or GED (Required)
- 2 years in property management/resort experience, including 2 years of supervisory experience (Required)
- 6 months in previous sales and leasing experience (Preferred)
- 6 months in experience with NetSuite (Preferred)
- General knowledge of property maintenance
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Working knowledge of basic accounting principles
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Basic computer proficiency, including email, the internet and Microsoft Office Suite
- Flexibility to respond to resort needs during non-business hours
- Ability to live on-site within the resort (housing provided), if applicable
- Must have a valid driver's license
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty