About this role

Overview Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit, Specialist Team Unit, and Customer Support Unit to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.Are you insatiably curious, deeply passionate about the realm of AI & Applications, and ready to tackle complex challenges in a dynamic environment? If so, we invite you to join our team as a Cloud Solution Architect (CSA) – Cloud & AI Applications for commercial customers at Microsoft. Here, you'll be at the forefront of innovation, working on cutting-edge projects that leverage the latest technologies to drive meaningful impact. Join us and be part of a team that thrives on collaboration, creativity, and continuous learning. We are looking for a Cloud Solution Architect – Cloud & AI Applications to help customers bring their AI-powered applications to production scale on Azure. In this customer-facing role, you’ll lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Azure AI, Azure Logic Apps, Azure DevOps, App Services, Serverless, Containers, and GitHub. As part of the Cloud + AI Apps team, you will deliver engagements with accountability for customer satisfaction, delivery excellence, Cloud consumption growth, and successful deployment for the customer. You will ensure production readiness of mission-critical workloads like Azure Logic Apps, Azure AI Foundry, AKS, App Services, and GitHub with a variety of languages like C#, Python, and .NET, plus collaborate with customer executives, developers, and engineers to turn innovation into real-world outcomes.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Engage with customer IT and business leaders to understand their application and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction. Proven expertise in Azure Logic Apps with demonstrated ability to provide technical leadership, develop and deliver workshops and assessments, and create scalable, reusable intellectual property (IP) that enables consistent customer delivery. Lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, Containers, and GitHub. Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the Customer Success Account Manager. Drive next best actions and generate incremental Cloud pipeline from each engagement. Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes. Provide delivery oversight and escalation support for key Cloud Acceleration Factory engagements across AI and App Innovation projects. Lead the health, resiliency, security, and optimization of mission-critical workloads, ensuring readiness for production-scale AI use cases. Act as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adoption blockers. Support customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability. Maintain deep technical expertise and stay current with Azure, AI, GitHub, and cloud-native development trends, while contributing to internal and external technical communities. Be accredited and certified to deliver with advanced and expert-level proficiency in priority workloads including Azure AI Foundry, AKS, App Service, APIM, and GitHub. Collaborate hands‑on with customer development teams to understand their application landscape and constraints, then design and drive application migration and modernization strategies that improve scalability, resiliency, and readiness for AI‑powered workloads on Azure. Demonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes. Embody our culture and values Qualifications Required Qualifications:<ul><li>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting<ul><li>OR equivalent experience</li></ul></li></ul>Preferred Qualifications:<div><ul><li>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting<ul><li>OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting</li><li>OR equivalent experience.</li></ul></li><li>2+ years experience working in a customer-facing role (e.g., internal and/or external).</li><li>2+ years experience working on technical projects.</li><li>Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).</li><li>Proficiency in workloads including Azure Logic Apps, Azure DevOps, Azure AI Foundry, AKS, App Service, APIM, and GitHub.</li></ul></div> Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/us/en/us-corporate-pay">https://careers.microsoft.com/us/en/us-corporate-pay</a> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>