Transportation Specialist

company

Turning Point is focused on working to build strong families and help the communities we serve addressing mental health and substance use.

Among the current suite of services, we offer Adolescent Partial Hospitalization Program, Adolescent Intensive Outpatient Program, Behavior Coaching and Family Services, DUI/DWAI services, Individual, Couples and Family Therapy, and ADHD testing. Services are offered in-home, in the community, or from either outpatient facility (1644 S. College Ave. & 1080 E. Elizabeth St. in Fort Collins, and 913 11th Ave in Greeley). We have contracts with DHS and DYS, and also provide services to youth, families, and adults not involved in the system.

*Please note, we do not use AI at any stage in the application or hiring process.

role

Job Title: Transportation Specialist FLSA Status: Part-Time, Non-Exempt Employee

Department: Outpatient Services Reports to: Clinical Director

Minimum Salary: $23/hour

Position Summary:

The Transportation Specialist provides flexible transportation support for Turning Point’s Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) through Larimer and Weld Counties. This position assists with transportation-related needs as they arise during regular program business hours, helping individuals get to and from services related to PHP and IOP. *Company vehicle provided for transportation of clients.

The ideal candidate has a background in behavioral health or a strong interest in the field, demonstrates professionalism and compassion, and is comfortable working with adolescents who may be experiencing mental health and substance use challenges. This role requires flexibility, reliability, sound judgement, and a commitment to maintaining safety, dignity, and confidentiality of the individuals served.

Key Responsibilities:

- Provide transportation services to individuals attending PHP or IOP throughout Larimer and Weld Counties, as needed.
- Maintain availability for PHP on-call transport requests between 7:30am and 5:30pm, Monday through Friday. IOP Monday through Thursday between 3:30pm and 8:00pm.
- Respond to transportation requests in a timely, professional, and reliable manner.
- Communicate effectively with staff, supervisors, clients and families regarding transportation arrangements and scheduling.
- Maintain appropriate professional boundaries and demonstrate a respectful, person-centered approach when interacting with individuals served.
- Support a safe and welcoming transportation experience for individuals with diverse behavioral health needs.
- Maintain the confidentiality of individual information in accordance with organizational policies and applicable privacy requirements.
- Complete required transportation documentation and communicate any concerns, incidents, or changes in transportation needs to the appropriate staff.
- Follow organizational policies and procedures, including applicable safety protocols and transportation guidelines.

Complete other duties as assigned.

Qualifications:

- A Bachelor’s degree in a human service field (e.g., Psychology, Social Work, Counseling, Sociology).
- Background in behavioral health, mental health, substance use, human services, or a demonstrated interest in working within the behavioral health field.
- Must be 21 years of age.
- Valid driver’s license and a driving record that meets organizational requirements.
- Ability to maintain availability and respond to transportation requests during the designated on-call hours.
- Strong communication, interpersonal, and problem-solving skills. Ability to establish rapport and build trust with clients.
- Ability to interact professionally, compassionately, with empathy, patience, and cultural sensitivity when working with diverse populations.
- Strong organizational skills and the ability to maintain accurate and thorough documentation.
- Familiarity with trauma-informed care, person-centered support, and de-escalation principles.
- Ability to exercise sound judgement, maintain professional boundaries, and follow established safety procedures.

Professional Relationships and Representation:

- Represent the agency, in word and action, in a manner that conveys professionalism, consensus of department and treatment team, support the agency mission and treatment philosophies, and regard for agency policies and procedures.(PPPM-Section 1080 3.d.)
- Role model to clients in an appropriate demeanor, appearance, language and communication. (PPPM-Section 1080 1.g.)
- Treat with respect the findings, views, and actions of all colleagues, and use appropriate channels to express judgment on these matters. (PPPM-Section 1080 3.c.)
- Work within the bounds of professional protocol, in all manner of speaking.(PPPM-Section 1080 3.e.)

Essential functions:

- Effectively represent the mission and purpose of Turning Point.
- Oversee all aspects of the client’s transportation to and from PHP.
- Coordinate with supervisor and program coordinator to ensure the quality of services for the clients served in PHP.
- This position requires regular travel. Employees must maintain a valid driver’s license, proof of insurance, and reliable access to a personal vehicle for work-related duties. *Company vehicle provided for transportation of clients.

Physical demands and work environment:

- Ability to do occasional lifting of up to 40 pounds (physical).
- Ability to use computerized client database systems for documentation and record keeping (visual).
- Ability to communicate with clients, families, referral agents and other professionals in person, by telephone and by email (verbal, visual, hearing).
- Ability to climb stairs to access clients at all times in the buildings (physical).
- Ability to operate a motor vehicle in order to transport clients (physical, visual).