RPA | Remote in Mexico

Important IT company At the Latin American level, growth requires:

RPA

Job Description

- Support customers with their production Robotic Process Automation solutions built in UiPath
- Acting as liaison between the user community and the technical applications development staff (may include offshore staff)
- Resolve system problems to ensure customer processes run smoothly
- Document business processes, training procedures, standard operating procedures, operational status, etc
- Support implemented solutions by conducting root cause analysis on issues and corrective actions

Job Requirements

Mandatory

- Provides customers with technical production support of their automations running on the RPA platform
- Troubleshoots and triages issues encountered with automations
- Provides training and support directly to customers
- Writes and maintains system documentation
- Works on standard issues/problems
- Exercises judgment within defined procedures and practices to determine appropriate action
- Follows department processes and procedures and may make recommendations to improve these processes
- Ensures standards compliance and institutionalization of automation best practice
- Conducts automation code and process reviews to ensure the highest level of quality
- Participates in identifying business process automation requirements and supports creation of solutions
- Generates reports and performs data analysis by collecting, analyzing, and summarizing data
- Acts as a system administrator of the RPA system

Competencies and skill set

- Exposure to UIPATH RPA PLATFROM and automation processes (SDLC, Agile etc.)
- Analytical bent of mind to connect different data points together to provide insights
- Good command on MS Office tools (Visio, Excel, Power point, Word)
- Excellent communication and interpersonal skills required
- Should have good planning and time management skills
- Ability to work with multiple stakeholders at different levels
- Above average skills in coordinating and collaboration skills
- High energy and self-starter

Experience and Qualification

- Any graduate\post graduate qualification from University of good repute, preferably BE/MCA
- 3+ years of overall experience with at least 2 years of relevant experience
- Basic experience with one or more Scripting languages
- Basic experience with system administration
- Some infrastructure or server administration experience is a plus
- Ability to work with technical, infrastructure, application, and business teams alike
- Has basic knowledge of general business environment/operation and has general cost benefit awareness
- Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems
- Good written and oral communication skills in order to define parameters to meet business requirements

- Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes
- Creates documentation of business processes, training procedures, and standard operating procedures
- Experience creating and documenting operational process document
- Excellent interpersonal and communication skills
- High energy, result driven person with strong interpersonal skills
- Strong commitment to operational excellence
- Prior experience working on similar Process Automation initiatives is a big plus
- Hands-on experience supporting RPA solutions using UiPath

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type : Remote.

Location : Mexico - This position is fully remote; however, candidates must be currently residing in Mexico.

Salary : $85 ,000 MXN gross

Benefits : Excellent superior benefits.