Transformation Business Process Owner - Order to Cash - Revenue Management

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Role Summary

The Transformation Business Process Owner (BPO) – Order to Cash – Revenue Management (OTC-RM) is a senior leader responsible for aligning end-to-end business processes with enterprise strategy, ensuring standardization and prioritization across business units while driving overall transformation outcomes. They lead workstream teams to evaluate current processes, identify improvement opportunities, and implement scalable, measurable enhancements grounded in industry best practices. The role also drives adoption of SAP standard capabilities, AI, and digital technologies to harmonize processes, improve efficiency, reduce costs, and enhance the experience for customers and partners.

Key Responsibilities

Strategy and Governance

Leverages deep functional expertise and enterprise knowledge to define strategy and direction for the SAP S/4 ERP modernization. Champions a unified vision for enterprise process design, driving harmonization across business units. Leads process architects and workstream teams to deliver modernization objectives, including integration of AI and digital capabilities into future-state processes. Provides strategic, thought, and technical leadership within their domain.

- Define enterprise-wide objectives and develop a global process strategy in partnership with process leads and architects.
- Establish and drive a strategic roadmap, ensuring alignment with enterprise transformation goals and future releases.
- Champion and communicate a unified, enterprise-first vision across stakeholders to drive alignment and adoption.
- Lead business process modernization by applying industry best practices, process reengineering, and emerging technologies (including AI).
- Serve as the key liaison across business, program, and technical teams managing dependencies, aligning execution, and communicating risks and impacts.

Organizational and People Management

- Directs workstream process leads/business process architects to ensure that ERP modernization program objectives are met.
- Approve KPIs for process performance, ensuring alignment with enterprise-level strategic goals.
- Ensures accountability for direct reports in achieving program vision and outcomes.
- Build and maintain high-performing teams, fostering a collaborative and goal-oriented culture.
- Provides leadership across matrix environment.

Business Process Alignment and Change Management

- Define a global process strategy that supports enterprise-wide business objectives, emphasizing cross-Workstream integration.
- Facilitate Solution Confirmation workshops with an enterprise focus, ensuring harmonization across Workstreams.
- Review and approve Key Design Decisions (KDDs) with a focus on enterprise-wide standardization and strategic impact across functions and cost/benefit analysis for the function across business units.
- Provide business input for SAP system design with an enterprise perspective, ensuring standardization across Workstreams.
- Collaborate with Workstream Leads and Process SMEs to resolve design conflicts with an enterprise mindset.
- Oversee the mapping and future state redesign of business processes leveraging AI and ensuring alignment with SAP and Industry best practices.
- Identify cross-Workstream dependencies and validate change impacts from an enterprise perspective.
- Challenge customizations that increase complexity and technical debt.
- Serve as the final escalation point for strategic decisions, ensuring consistency and strategic alignment across Workstreams.
- Champion change management by leading stakeholder and user engagement, communications, training strategy, and driving adoption of future-state processes and operating models.

Program Execution & Risk Management

Provide leadership for highly complex issues by leveraging in-depth knowledge of the business context, strategic goals, organizational objectives pertaining to the ERP modernization program. Provide strategic thought leadership and direction to workstream process leads/business process architects to drive activities across a broad spectrum of staff to obtain results. Regularly engages key stakeholders across business units to navigate critical conversations, resolve conflicts, and influence high-impact decisions among senior executives.

- Participate in all stage gate reviews and approvals with an enterprise strategic lens.
- Disseminate strategic communications to align all stakeholders across Workstreams.
- Communicate project information, risks, and strategic implications across all Workstreams.
- Approve deployment strategies, ensuring enterprise-wide consistency and minimizing business disruption.
- Facilitate continuous improvement initiatives to enhance enterprise-level process performance.

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Data & Governance

- Establish data ownership and governance standards within workstream in alignment with program standards.
- Ensure master data requirements are defined and adopted.
- Support data cleansing, migration, and validation activities.
- Approve business data readiness for deployment.

Testing & Deployment

- Accountable for User Acceptance Testing (UAT) strategy and execution.
- Ensure business engagement in all testing activities.
- Review and approve defect prioritization and resolution.
- Provide final business sign-off for deployment readiness.

Benefits Realization

- Define target KPIs and expected business outcomes.
- Monitor process performance before and after deployment.
- Identify opportunities for continuous improvement leveraging process optimization capabilities including AI.
- Ensure transformation benefits are achieved and sustained.

Stakeholder Engagement & Communication

- Engage and drive alignment with multiple stakeholders, including Sponsors, business program lead, Business Process Owners, Business Leads, SMEs, System Integrator partners, and MT teams.
- Serve as the primary liaison between executive leadership and the program, ensuring alignment with enterprise objectives.
- Partner with business unit leaders to align process changes and drive an enterprise-first approach across diverse stakeholders.
- Build consensus, facilitate conflict resolution, and drive timely decision-making across diverse stakeholder groups.
- Facilitate conflict resolution and negotiation to ensure a smooth and uninterrupted project flow.
- Ensure timely and transparent communication of program status, risks, and decisions to all stakeholders.
- Present recommendations, risks, and key decisions to Steering Committee members.
- Champion stakeholder engagement and change communications to support alignment and drive end-user adoption.

Minimum Requirement

Degree or equivalent experience. Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience).

Critical Skills

- Requires in-depth functional, operational expertise and broad company knowledge.
- Build and manage high performing teams and ability to motivate, and manage cross-functional teams in complex, global environments.
- Executive Communication & Decision-Making: Ability to influence key stakeholders, facilitate executive-level decisions, and ensure program alignment across all levels.
- Demonstrated functional expertise in Order-to-Cash (OTC) for Revenue Management, including billing & invoicing, accounts receivable, returns & claims management, cash application, collections & dispute management, and contracts & chargebacks with the ability to design and optimize integrated end-to-end processes enabled by SAP S/4 and AI.
- May specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measurement, and/or process-driven systems requirements.
- Understanding of industry best practices and how to leverage SAP’s capabilities
- Experience in leading similar, complex projects
- Stakeholder Management: Strong ability to engage and coordinate with multiple stakeholders at various organizational levels.
- Change Leadership: Expertise in leading organizational change, driving system adoption, and overcoming resistance.  Demonstrates leadership behaviors aligned with I2CARE and LEADRx principles, fostering accountability, collaboration, inclusion, and results-driven decision-making while leading through transformation.
- Risk Mitigation & Problem-Solving: Strong capability in identifying risks, implementing mitigation strategies, and ensuring successful program execution.

Working Conditions

Environment (Office, warehouse, etc.)

- Traditional office environment.

Physical Requirements (Lifting, standing, etc.)

- Large percentage of time spent performing computer-based work is required.

This role is a hybrid position . The selected candidate is expected to work on-site at our Las Colinas office a minimum of 3 days per week , with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please  click here.

Our Base Pay Range for this position

$183,500 - $305,900

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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