About this role

Overview Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.The Windows & Device Sales team transforms how the world interacts with AI through the Windows Platform, devices and Microsoft Cloud services. We lead Sales and Go-To-Market for the Windows devices business, delivering transformative AI-powered devices and cloud experiences with our partner ecosystem for customers around the world.With a vision to build and sell Microsoft AI‑powered platforms, cloud services, and devices through a rich partner ecosystem, the Windows and Device Sales (WDS) organization brings together sales, technical expertise, and partners to help customers achieve real business outcomes with Microsoft technology.  WDS plays a critical role in shaping and delivering the endpoint platform that powers modern, secure, and AI‑enabled work. WDS works across Microsoft’s commercial ecosystem, including OEMs, silicon partners, distributors, resellers, and services partners - to drive Windows platform adoption, protect and grow share, and ensure customers realize long‑term value from their device and endpoint investments. This role contributes to a multi‑billion‑dollar business and plays a direct role in defending and expanding Windows as the enterprise endpoint platform, enabling customers to modernize their environments, adopt AI‑driven workflows, and build confidence in Windows as the foundation for future innovation. As a Windows Specialist, you will defend and grow Windows within Microsoft’s largest and most strategic customers. You will help them define and modernize their endpoint strategy in an era shaped by AI, security threats, and rapid platform competition. You will operate as a trusted advisor to senior IT and business leaders - anchoring engagement with the CIO while expanding influence across CTO, CISO, and AI transformation leaders - to ensure Windows remains the foundational platform for secure, AI‑driven work. In this role, you will lead high‑impact, time‑bound customer engagements where Windows platform decisions are at risk or strategically critical. You will articulate differentiated Windows value across security, resiliency, management, and AI workloads; orchestrate partners and internal teams to deliver proof and outcomes; and convert lighthouse wins into repeatable evidence that scales across industries and partners. This opportunity will allow you to deepen executive‑level consultative skills, build technical and platform credibility across the Windows ecosystem, and play a visible role in protecting and expanding Microsoft’s commercial footprint in priority accounts. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Lead customer sales strategy for complex, high-value opportunities, aligning secure AI and cloud solutions to customer priorities and building trusted relationships with senior decision makers to accelerate transformation, adoption, and business value. • Develop and execute growth strategies using customer, market, competitive, and whitespace insights to identify new opportunities, differentiate Microsoft solutions, and shape sales plays that advance customer business objectives. • Lead sales and consumption pipeline performance, leveraging AI-enabled forecasting, usage, renewal, and propensity insights to improve forecast accuracy, accelerate deals, drive expansion, and support predictable customer renewals. • Orchestrate and influence cross-functional and partner teams throughout the sales lifecycle, activating co-sell motions, removing blockers, managing risk and handoffs, and coaching others to strengthen sales execution and customer outcomes. Qualifications <h3>Required/minimum qualifications</h3><div>Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 6+ years experience in technology-related sales or account management</div><div>OR equivalent experience.</div><div> </div><div>Other Requirements:</div><div>Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport. Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations.  As a condition of employment, the successful candidate will be required to provide proof of citizenship, for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. </div><div><h3>Additional or preferred qualifications</h3><div>Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technology-related sales or account management OR equivalent experience.</div><div>6+ years solution or services sales experience.</div><div>Must be willing to obtain and maintain a Top Secret Clearance.</div></div>Demonstrated capability and experience in leading technical and executive‑level customer conversations, translating complex platform concepts into clear, outcome‑oriented guidance for CIO, CTO, CISO, and AI transformation leaders. Prior background in technical sales, solutions architecture, GBB or platform Specialist roles, where credibility across both business outcomes and technical depth was required. Strong knowledge of Microsoft Security and compliance technologies, including Microsoft Defender, Entra, Purview, identity and access management, and Zero Trust principles, with the ability to translate technical capabilities into business value and risk reduction outcomes.Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Strong Windows platform expertise, including Windows Pro and Windows 11 Enterprise, with the ability to articulate differentiated value across security, manageability, performance, and AI for enterprise and commercial customers. <ul type="disc"><li>Experience advising customers on Windows 11 lifecycle strategy, including hardware refresh planning, security posture improvements, and operational readiness. </li></ul><ul type="disc"><li>Proven experience of modern endpoint management and workplace transformation strategies with expertise in Microsoft Intune, Configuration Manager and cloud-native management. Able to advise senior leaders on device management modernization, security, operational efficiency and AI readiness, guiding customers through strategic platform decisions and transformation roadmaps. </li></ul><ul type="disc"><li>Strong understanding of AI-ready Windows devices, including Copilot+ PCs, NPUs and specialized AI silicon. Able to translate platform and hardware innovation into measurable business outcomes, productivity gains and competitive advantage for customers evaluating next-generation endpoint strategies. </li></ul> Solution Area Specialists IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/us/en/us-corporate-pay">https://careers.microsoft.com/us/en/us-corporate-pay</a> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>