Cafe Supervisor

Summary

Green Valley Recreation (GVR) is the leading provider of recreational and leisure activities in Green Valley, Arizona. We are dedicated to enhancing the quality of life for our community members through a wide range of programs and facilities. As we expand our offerings, we have introduced our Clubhouse Cafe, a new establishment featuring a coffee shop, caf, and eventually, alcohol service, where we aim to provide exceptional experiences in a beautiful and relaxing cafe setting.

We are seeking a dynamic and experienced supervisor to join our team and lead the expansion and operations of the Clubhouse Cafe. This individual will play a pivotal role in creating and maintaining a welcoming atmosphere, offering high-quality food and beverages, and ensuring outstanding service to our members and guests. This position is responsible for supervising a team of staff members, and overseeing all aspects of the caf's daily operations. This position requires a highly self-motivated individual who can work with minimal supervision and interact with members at a high-level.

Essential Job Functions

- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments. Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers. Packaging food and beverages for sale. Eventually, serving alcoholic beverages to members and guest.

- Business Expansion:

Develop and execute a comprehensive expansion plan for Caf Del Sol, including introducing evening food and alcohol offerings as well as constant fine tuning of the breakfast and lunch menus.

- Collaborate with management to establish financial goals, budgeting, and revenue projections.

- Operational Excellence:

Oversee the day-to-day operations of the caf, ensuring efficient and smooth service.

- Maintain high standards of cleanliness, food safety, and compliance with health regulations.

- Monitor inventory levels, order supplies, and manage vendor relationships.

- Implement cost control measures to optimize profitability while maintaining quality.

- Staff Management:

Recruit, train, and supervise a team of staff members.

- Set performance expectations, conduct regular evaluations, and provide coaching and feedback.

- Create staff schedules, manage time-off requests, and maintain a positive work environment.

- Customer Experience:

Ensure exceptional customer service by modeling professional behavior and providing guidance to staff.

- Solicit and respond to customer feedback to continuously improve the caf experience.

- Resolve customer concerns and issues in a timely and satisfactory manner.

- Menu Development and Quality Assurance:

Collaborate to create and update menus that cater to a diverse clientele.

- Monitor quality, presentation, and consistency, making necessary adjustments as needed.

- Financial Management:

Track financial performance, analyze sales data, and adjust strategies to meet revenue and profit targets.

- Maintain accurate records of expenses, revenues, and inventory.

Ancillary Job Functions

- Other duties as assigned.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

- Regularly required to stand, walk, reach with hands/arms, stoop, kneel, crouch, crawl, climb or balance, and operate mechanical equipment; frequently required to talk, hear, and grasp.

- Requires clarity of vision and the ability to identify and distinguish colors.

- May be required to lift or maneuver up to 50 pounds.

Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.

Qualifications

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

- 3+ years of experience in food and beverage management, preferably in a caf or restaurant setting.

- Strong leadership skills with the ability to motivate and inspire a team.

- Knowledge of food safety regulations and best practices.

- High School Diploma or GED.

- Must maintain a valid, current drivers license.

- Must obtain and maintain current CPR AED certification within 30 days of employment.

- ServSafe Certification required.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

- This is a full-time position supporting a seven day a week operation. Ability to work a flexible schedule as business dictates.

- Proficient in point-of-sale (POS) systems and basic computer applications.

- A passion for food and beverage, a commitment to quality, and a dedication to customer satisfaction.

- Must be able to read, write, speak the English language.

- Ability to perform effectively, meet deadlines, and maintain composure under time constraints and at times, stressful situations.

- Good oral and written communication skills.

- Knowledge of, and the ability to follow, OSHA regulations, SDS standards, and precautions regarding blood-borne pathogens.