Senior Program Manager - Enterprise Engagement & Insights

Requisition ID # 175479

Job Category: Project / Program Management

Job Level: Individual Contributor

Business Unit: People

Work Type: Hybrid

Job Location: Oakland

Department Summary

The Enterprise Engagement and Culture team helps create the conditions for coworkers to thrive and for teams to perform at their best. We connect coworker insights, culture, inclusion and belonging, and performance practices to strengthen the everyday coworker experience and help the organization deliver on its Purpose, Virtues, and Stands.

The team leads enterprise strategies and programs that shape and strengthen culture, including Joy at Work, Breakthrough, and Inclusion & Belonging. We use coworker listening, data, and insights to understand the experiences and mindsets influencing culture, identify opportunities for improvement, and help translate those insights into focused action.

Through enterprise programs, tools, and partnerships, the team helps leaders and teams strengthen connection, belonging, ownership, and performance; embed desired ways of working into the everyday coworker experience, and build the capabilities needed to turn culture into a driver of business outcomes.

Position Summar y

The Senior Program Manager – Enterprise Engagement & Insights will lead end-to-end project planning, coordination, and execution for the enterprise Joy at Work listening portfolio, including quarterly Pulse surveys, all-coworker surveys, Joy Daily, and other strategic listening initiatives.

The role is accountable for developing and managing integrated project plans, establishing milestones and deliverables, coordinating cross-functional stakeholders, proactively managing risks and dependencies, and ensuring timely, high-quality execution from survey development and launch through analysis, results rollout, and action planning.

The Senior Program Manager will strengthen operational discipline, strengthen lean capabilities, and drive continuous improvement through standardized processes, visual management, performance tracking, and accountability. This role is critical to ensuring enterprise listening initiatives are delivered with precision, consistency, and measurable results.

The role is hybrid working from your remote office and in-person at Oakland General Office, 1-2x weekly based on business needs.

Job Responsibilities

- Lead the development, execution, and ongoing management of integrated project plans for enterprise Joy at Work listening initiatives including Pulse surveys, all-coworker Joy at Work, and Joy Daily

- Manage the full survey lifecycle, including planning, survey development, testing, launch readiness, deployment, monitoring, results rollout, and post-survey follow-up

- Establish and manage project milestones, timelines, deliverables, dependencies, and critical paths to ensure timely execution

- Apply lean methodology and project management best practices to improve operational efficiency, execution consistency, and program effectiveness

- Develop and maintain standardized project management tools, operating procedures, implementation checklists, and governance processes

- Support Command Center management, operating reviews, and performance reporting through accurate and timely project updates

- Coordinate cross-functional teams, internal partners, and external vendors to ensure alignment, accountability, and successful delivery

- Works independently with limited guidance

Qualifications

Minimum:

- Bachelor’s degree or equivalent experience

- 6 years of related experience or equivalent

Desired:

- Advanced knowledge of Program Management

- Ability to communicate findings and recommendations to various levels of management.

- Ability to effectively manage multiple projects with demanding time constraints.

- Knowledge and understanding of business drivers.

- Demonstrated ability to manage or direct teams

- Ability to work within a Regulatory environment

- Ability to assess and recommend solutions for assigned projects

Compensation

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint of the range. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

- Bay Area Min: $105,000

- Bay Area Mid: $137,000

- Bay Area Max: $169,000