Landlord Liaison - Housing Team Lead

Residential Services
Landlord Liaison - Housing Team Lead  
# GRADE  14  Annual Salary $75,000                                           FLSA Exempt

Summary : The Landlord Liaison serves a key role in the system-wide engagement of landlords and property managers for the purpose of securing units for households exiting homelessness through the City of Binghamton’s Open Doors, Safe Spaces program. The Landlord Liaison will work directly with landlords and property managers to identify appropriate rental units, educate them on the subsidy programs available to meet their needs, and facilitate negotiations to secure units on behalf of rehousing efforts. The Landlord Liaison will also be expected to collaborate with relevant industry partners (i.e. apartment associations, PHA, real estate associations, etc.) to achieve their unit acquisition objectives. The Landlord Liaison will work collaboratively with the Encampment Response Project Manager to develop an inventory of available and upcoming units that meet participant needs and program requirements.

I.         REQUIRED QUALIFICATIONS

A.   Edu cation/Experience/Requirements
- High school diploma required, Bachelor’s degree preferred.
- 3+ years’ related experience in housing related field; real estate, affordable housing, sales and marketing, property management, etc.
- Proficiency in Microsoft Office Suite.
- Clear and effective written and oral communication skills.
- The ability to climb stairs, bend, stoop, sit, stand, reach and lift items weighing 40 lbs.
- Ability to operate a vehicle legally in NYS.

B.  Competencies
- Sales & Marketing – Capacity to understand and articulate the value of a unit acquisition deal where all parties benefit; Demonstrated ability to engage and close real estate deals with a variety of stakeholders.
- Oral Communication - Speaks clearly and persuasively, listens and gets clarification, responds well to questions, and possesses the ability to speak accurately on behalf of Open Doors, Safe Spaces to landlords and property managers without over or under committing.
- Judgment - Displays willingness to make decisions, exhibits sound and ethical judgment, supports and explains reasoning for decisions, and includes appropriate people in decision-making processes as needed.
- Dependability – Responsive to instructions and direction from project management, takes responsibility for independent deliverables, completes tasks on time and per project requirements, and keeps internal and external commitments .
- Written Communication - Writes clearly, persuasively, professionally, and informatively. Edits work for correct spelling and grammar. Capacity to review and interpret written correspondence, including lease agreements, to ensure project fidelity.

II.        RESPONSIBLE TO:             Division Director

III .      MAJOR FUNCTIONS
A.  Essential Duties and Responsibilities
- Identify viable properties, property managers, and property owners to target for engagement.
- Engage landlords and property managers in discussions about Open Doors, Safe Spaces’ rehousing assistance and unit requirements.
- Secure lease commitments for immediate and near-term available units to support rehousing efforts.
- Negotiate reduced screening criteria and/or documentation requirements with landlords and property managers when possible.
- Provide feedback to leadership regarding resources needed to achieve team objectives
- Foster meaningful engagement with participating landlords and property managers by participating in community/industry meetings and offering educational opportunities.
- Develop or identify an inventory management system (i.e. Padmission Connect) and ensure all unit data is entered accurately and updated as needed to achieve program goals.
- Facilitate Housing Team meetings and/or presentations to inform project management, leadership, and key stakeholders regarding engagement and inventory progress.
- Perform routine evaluations of landlord engagement outcomes and take appropriate action to support quality and/or process improvement when necessary.
- Other duties as assigned.

In compliance with all applicable government laws, rules, regulations and standards and all Catholic Charities Policies and Procedures the duties and responsibilities of this position include but are not limited to the above.

Catholic Charities of Broome County is an equal opportunity employer. We encourage diversity in the workplace and respect the dignity of each individual. We prohibit discrimination and harassment against applicants and employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.