About this role
Duties and Responsibilities:
- Manage incoming client referrals, conduct outreach, determine eligibility, and coordinate next steps.
- Verify client insurance eligibility and maintain accurate client information in the EHR.
- Schedule and coordinate intake appointments and follow up with clients to support successful connection to services.
- Manage an assigned caseload and conduct regular follow-up to monitor engagement, identify barriers, and support continued participation in treatment.
- Assist clients with accessing community resources, benefits, and services that support their treatment and recovery goals.
- Incorporate peer support and lived experience to build trust, promote self-advocacy, and encourage client engagement.
- Communicate client needs, concerns, and barriers to the appropriate clinician, Case Manager, or supervisor.
- Collaborate with referral agencies, clinicians, and internal teams to coordinate services and ensure continuity of care.
- Provide peer support, assistance with coping strategies, and recovery-oriented guidance within the scope of the role and certification.
- Maintain timely and accurate documentation of referrals, outreach, client contacts, and services in the EHR.
- Maintain client confidentiality and comply with all organizational policies and documentation requirements.
- Perform other duties as assigned by the Supervisor.
Qualifications:
- High School Diploma or GED required
- Peer Specialist certification required
- 1-2 years of relevant experience in behavioral health, case management, peer services, care coordination, or a related field preferred.
- Commitment to recovery-oriented, person-centered care and supporting underserved communities.
- Strong interpersonal, communication, and relationship-building skills, with the ability to establish trust with clients and families.
- Ability to work independently while collaborating effectively with clinical and administrative teams.
- Strong organization, time management, follow-through, and documentation skills.
- Bilingual in English/Spanish.