Senior Director of Product Knowledge & Experience

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Senior Director of Product Knowledge & Experience

About the role

Fiserv’s future forward global orchestration platform serves developers, merchants, partners, internal teams, and anyone looking to understand the payments industry.

As Senior Director of Product Knowledge & Experience, you will transform our traditional developer site into a modern, intelligent destination where users discover, learn, evaluate, build, and get support. You will own the vision, strategy, roadmap, and outcomes for this experience, bringing digital product leadership and a practical understanding of APIs, integrations, content platforms, search, and AI.

What you’ll do:

- Set the vision, strategy, and multiyear roadmap for the new site’s product knowledge and builder experience.

- Transform the developer site into an inclusive digital product as the authoritative destination for Fiserv.

- Design persona-based journeys that guide developers, merchants, partners, and internal teams from discovery through integration and ongoing operations.

- Build an information architecture and reusable, machine-readable content that works across human and AI channels, including web, search, assistants, and agents.

- Develop AI-assisted and agent-based experiences, including conversational guidance, intelligent search, guided onboarding, and implementation assistance.

- Partner across Product, Engineering, Design, Sales, Support, and partner teams, and represent this work with senior executives and the broader industry.

- Lead and develop a team of product managers and product owners across knowledge, builder, test, search, content platform, and AI experiences.

Experience you’ll need to have:

- Experience in payments, fintech, commerce platforms, banking, or API-first products.
- Bachelor’s degree or higher in a related field (e.g., Business, Computer Science, Engineering, Product Management), or equivalent education, experience, or military experience.
- 12 years in product management or digital product leadership for developer, knowledge, or enterprise digital platforms, including 8 years leading product teams.

- Track record of defining and presenting product vision, strategy, roadmaps, and investment cases to senior executives.

- Experience leading digital transformation, with working knowledge of developer ecosystems (APIs, SDKs, documentation, sandboxes) and modern content platforms (headless CMS, search, taxonomy).

Experience that would be great to have:

- Experience modernizing a developer portal, documentation site, or enterprise knowledge experience.
- Experience building AI-assisted experiences such as conversational guidance, semantic search, or guided integration.

- Experience supporting both self-service journeys and assisted sales, implementation, and support.

How you’ll work:

- This role is on-site Monday through Friday. Fiserv considers in-person collaboration an essential part of the role, supporting onboarding, stronger working relationships, and cross-functional productivity.

- This position requires regular use of computer and audio equipment.

- This role requires occasional travel, up to 10%.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.

#LI-SS1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.