Program Manager

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Position Summary

The Program Manager is the primary point of accountability for assigned customer programs from quotation through full-scale production. This role coordinates engineering, manufacturing operations, quality, supply chain, and sales teams to deliver PCB products that meet customer requirements, quality standards, and delivery schedules.

The ideal candidate combines strong program/project management discipline with a working understanding of PCB fabrication and the judgment to serve as the customer's advocate inside the factory.

Duties & Responsibilities

Program Delivery

- Own end-to-end program delivery for assigned accounts, including new product introductions (NPI), prototype builds, and transition to volume production.
- Report on key performance indicators — on-time delivery (OTD), yield, cost, RMAs, and customer scorecard ratings — including regular updates on metrics and accomplishments to the management team.

Customer Relationship

- Own the customer relationship, experience, and satisfaction for assigned accounts.
- Act as the voice of the customer internally; escalate and resolve issues proactively
- Conduct technical and commercial program reviews with customers, including Quarterly Business Reviews (QBRs)
- Coordinate with Quality to support the customer complaint process, including RMA requests, returns documentation, and corrective-action follow-through.

Engineering & Manufacturing Coordination

- Partner with Engineering (CAM/FEE and Process Engineering) to ensure manufacturability, timely DFM feedback, release of tooling and documentation, and support of yield improvement initiatives.
- Coordinate with Manufacturing Operations to align build schedules and capacity planning, resolve on-time delivery issues, and provide accurate order status.
- Collaborate with Supply Chain / Procurement to manage material lead times, laminate and Prepreg inventory, and material need dates.

Commercial Support

- Support annual and/or quarterly pricing reviews by providing yield, cost, and pricing analysis.
- Support and coordinate with Inside Sales administration on contract and export compliance reviews, and order administration.

Essential Knowledge & Skills

- Customer-facing experience in a B2B manufacturing setting — able to hold difficult conversations on schedule and quality without damaging trust
- Program/project management discipline — planning, milestone tracking, risk identification, and structured escalation
- Working knowledge of PCB fabrication
- Ability to interpret customer specifications , drawings, statements of work, and contractual requirements
- ERP/MRP proficiency — Oracle experience required or strongly preferred ; able to navigate order status, need dates, and material availability independently
- Microsoft Office proficiency — Outlook, Word, Excel (data analysis and reporting), PowerPoint (customer-facing presentations)
- Communication — articulate speaker who adjusts message and depth to audience, from the shop floor to customer executive leadership
- Cross-functional influence — able to coordinate and work effectively across departments, external companies, and varied personalities without direct authority
- Prioritization under pressure — manages competing program demands and communicates trade-offs early
- Some mechanical aptitude an asset

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Education & Experience

Required

- 5+ years of combined customer-facing and program/project management experience in a manufacturing environment , including a minimum of 3+ years in program or project management
- Bachelor's degree in Business, Engineering, or a related technical field — or equivalent progressive experience in manufacturing program management
- Demonstrated experience managing customer programs in a contract or build-to-print manufacturing model

Preferred

- Printed circuit board fabrication or PCB assembly (PCBA) experience — including EMS environments
- Experience supporting aerospace & defense, medical, or other regulated-industry customers

Posting Disclosure:

This posting is for an existing vacancy. Artificial intelligence is not used to screen, assess, or select applicants for this role. Final compensation will be determined in accordance with applicable compensation policies, internal equity, and the successful candidate’s qualifications, skills, and experience. The expected annual compensation range, in CAD, for this position is as follows:

$60,221 - $80,294

Please note that due to Controlled Goods Program (CGP) requirements, all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Applicants may be entitled to:

- Shift premium
- Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options
- Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Wellness:

- Medical and Dental, Health Spending Account (HSA)
- Life, AD&D, and Long-Term Disability Insurance
- Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities). Applicants should advise Human Resources if they require any type of accommodation during the recruitment process; please contact our accessibility lead at [email protected] or 416-208-2186 .  TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.