About this role
Facility:
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807





Department:
1734 Contact Services
Scheduled Weekly Hours:
20
Hours:
3:00 PM - 7:00 PM, M-F
Work Shift:
Evening Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist at CoxHealth is responsible for conducting inbound and outbound calls in a consumer focused, appropriate and timely manner. Primary responsibilities include assisting patients in locating a CoxHealth providers who meets his/her needs, centralized patient scheduling services, class and event registration, telemedicine operational services, providing general information or direction as it relates to CoxHealth, and other duties as assigned. The Contact Center Specialist is the first point of contact for many patients and serves a critical role in establishing a great first impression.Education:
▪ Required: High school diploma or Equivalent
Experience:
▪ Required: 1 year customer service experience
▪ Preferred: 2+ year customer service experience or Call Center experience
Skills:
▪ Outstanding written verbal communication skills
▪ Proficient in Microsoft Office Programs
▪ Ability to multi-task
Licensure/Certification/Registration:
▪ N/A