IT Operations Manager

Job Description Summary:
The IT Operations Manager provides oversight and direction for daily operations of the IT Operations department which provides Tier 1, 2 and 3 level support to include but not limited to support for end user desktops and laptops, printers, copiers and fax machines; A/V equipment, network administration; server administration; and inventory and materials coordination.

Responsibilities:
- Management and oversight of IT Operations department to include but not limited to the following: Management, assignment and monitoring of work orders.
- Management and coordination of work schedules.
- QA of provided work and services.
- QA and coordination of procurement and storage of inventory and materials.
- Strategic planning and management to identify opportunities for continuous improvement.
- Establish and coordinate project plans for major and high-profile projects.
- Establish and maintain operational process and procedure documentation.
- Provide training to new hires and existing staff of new processes and technology.

Required Education, Experience, & Skills
- ELIGIBILITY REQUIREMENTS: Must be a United States Citizen
- Must be eligible to obtain U.S. DHS Public Trust Entrance on Duty (EOD) clearance
- Must have 7+ years professional work experience in the IT Help Desk/Service Desk field.
- Effective and professional leadership skills conducive to an empowered, well-equipped and collaborative team environment.

Preferred Education, Experience, & Skills
- EDUCATION REQUIREMENTS: Associate’s or Bachelor's degree in Computer Science/Computer Information Systems or other applied IT discipline preferred.

- POSITION REQUIREMENTS: MCSA Certification preferred
- 5+ years proven working experience with Cisco Call Manager and Unity
- 5+ years proven working experience with Active Directory

Pay Information
Full-Time Salary Range: $79370 - $134929

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.