PROGRAMS SUPERVISOR

Overview:

A Programs Supervisor is someone who develops the Programs team and embodies Sender Ones core values when making decisions. As a coach and mentor, the Youth Programs Supervisor collaborates with the Programs Manager to ensure all Sender One staff, including coaches & camp staff are providing outstanding experience to new visitors, guests, members, and partners who walk through our doors.

Responsibilities:

- Expert on all the responsibilities of a Youth Programs Lead Coach (https://docs.google.com/document/d/1pTv7NdfguvLYNLdCnrJsqJbUAh49JFCcHpiA6s4M0k4/edit?usp=sharing) and Camp Lead (https://docs.google.com/document/d/10QAC-yxKFrlQDrJ4XfFrxOlKLCAiZ1P5CuVstGhta4A/edit?usp=sharing);

- Complete goals on development plan set by the Programs Manager;

- Manages staff of instructors, recreational & competition coaches as well as camp staff to ensure the delivery of all programs curriculums are meeting Sender Ones standards;

- Collaborates with the Programs Manager to determine hiring needs;

- Assist with the hiring and onboarding process, including but not limited to, training new hires & current staff to maintain the Programs standards;

- Develops the Youth Programs Shift Leads and leads staff participation in quarterly themes and/or sales;

- Checks in with assigned staff on a monthly basis and coaches for accountability and performance;

- Communicates operational, customer service, risk management, and staff issues with Customer Experience Manager;

- Responses to customer feedback received in-person interactions using the Hug Your Haters philosophy;

- Understands other gym department functions and offerings;

- Attends the weekly department meeting to inform other department managers of changes, updates, and/or stucks in the Programs department;

- Collaborates with Customer Experience Manager to cross train staff.

Qualifications

Profile:

- An experienced and trusted advisor for staff - discover & connect with others;

- Delegates and communicates with staff clearly and respectfully;

- Passionate about climbing, working with kids, and instructing;

- Ability to harness imagination and find novel approaches to shared responsibilities;

- Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;

- Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner;

- Work with a team, provide support to fellow team members, share ideas, and earn trust;

- Take initiative and have the drive to grow professionally.

Industry Experience:

- Top rope & lead belay and climbing experience

- Knowledge of Google Suite Gmail, Sheets, Docs, Drive, etc.

- Knowledge of Paycom & interviewing experience

- Knowledge of Rock Gym Pro reporting & data handling

- Knowledge of Basecamp

- Experience coaching and instructing.

Time Commitment:

- Must be able to work a minimum of 4 Youth Program shifts, including a minimum average of 8 office hours in the Youth Programs department per work week (Sun - Sat); Must be able to assist with Customer Experience shifts

- Must be fully available to work at least one weekend day per work week (Sun - Sat);

- Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs;

- Must attend the Weekly Youth Programs meeting;

- Must attend the Mandatory All Staff Quarterly meeting.