Bistro Supervisor

As a Bistro Supervisor, you take pride in creating a welcoming and enjoyable dining experience for our guests while providing leadership and support to the Bistro team. Your engaging personality, attention to detail, and commitment to exceptional hospitality will help ensure that guests receive quality food, beverages, and service.

In addition to performing daily Bistro Attendant responsibilities, the Bistro Supervisor assists with overseeing Bistro operations, maintaining service standards, training associates, managing inventory, and ensuring a clean, safe, and efficient working environment.

Our Bistro Supervisors make a difference by:

- Demonstrating a positive outlook and outgoing personality.

- Leading by example with a team-first attitude.

- Paying attention to the smallest details.

- Taking initiative and accountability for daily Bistro operations.

- Supporting and motivating Bistro associates to deliver exceptional guest service.

- Maintaining high standards of cleanliness, food quality, and operational efficiency.

- Communicating effectively with associates, management, and guests.

As a Bistro Supervisor, you will:

Guest Service & Daily Bistro Operations

- Welcome guests with genuine care and deliver highly attentive service.

- Engage in polite conversation with guests as time allows.

- Maintain thorough knowledge of the Bistro's food and beverage menu.

- Prepare, cook, and serve food and beverages in accordance with company and brand standards.

- Assist with the setup and closing of the Bistro for AM/PM shifts.

- Monitor daily Bistro operations to ensure efficient service and guest satisfaction.

- Address guest concerns and resolve service-related issues professionally, escalating matters to management when necessary.

- Ensure food presentation, portion sizes, and preparation consistently meet established standards.

Supervision & Team Development

- Provide day-to-day guidance and operational support to Bistro Attendants.

- Assist management with training new and existing associates on Bistro procedures, food preparation, guest service, and safety requirements.

- Monitor associate performance and provide constructive feedback to support operational expectations.

- Assist management with coordinating daily assignments and ensuring adequate shift coverage.

- Promote teamwork, professionalism, and accountability among Bistro associates.

- Communicate associate performance concerns, attendance issues, and operational challenges to management.

- Ensure associates are following established company policies, procedures, and brand standards.

Inventory & Financial Accountability

- Monitor Bistro inventory levels, including food, beverages, supplies, and other operational necessities.

- Assist management with preparing inventory orders and maintaining appropriate stock levels.

- Monitor product usage, expiration dates, proper storage, and food waste to help control costs.

- Ensure proper rotation of inventory using first-in, first-out (FIFO) procedures.

- Process guest payments accurately and ensure associates follow established cash-handling procedures.

- Assist with monitoring cash transactions, cashier opening and closing procedures, and cash drops in accordance with company policy.

- Identify opportunities to improve efficiency, reduce waste, and maintain cost-effective operations.

- Communicate inventory shortages, discrepancies, and equipment concerns to management promptly.

Cleanliness, Safety & Compliance

- Ensure the Bistro, kitchen, storage areas, and equipment remain clean, organized, and fully functional.

- Monitor and reinforce proper food handling, sanitation, and food safety procedures.

- Ensure daily cleaning and operational checklists are completed accurately.

- Maintain a clean and safe environment for both guests and associates.

- Ensure compliance with applicable food safety regulations, liquor laws, and company policies.

- Report equipment malfunctions, safety concerns, and maintenance needs to management.

- Assist with maintaining readiness for health inspections and brand quality assessments.

To be a successful Bistro Supervisor, this role requires a professional demeanor, a warm and welcoming personality, strong organizational skills, and the ability to lead by example. The ideal candidate must be genuinely caring, compassionate, and comfortable communicating with individuals from a variety of backgrounds and at all organizational levels.

- Previous experience in food and beverage service, restaurant operations, or hospitality is preferred.

- Previous supervisory or team leadership experience is preferred.

- Knowledge of food preparation, beverage service, and cash-handling procedures.

- Ability to train, guide, and support associates while maintaining a positive work environment.

- Strong communication, organizational, and problem-solving skills.

- Ability to prioritize responsibilities and maintain efficiency during busy service periods.

- Ability to work independently, exercise sound judgment, and communicate operational concerns to management.

- Must meet applicable requirements for food handling and alcoholic beverage service.

- Willingness to work flexible shifts, including mornings, evenings, weekends, and holidays.

- Perform other reasonable job duties as requested by management.

- Physical Requirements

The Bistro Supervisor role requires standing and walking for extended periods, potentially throughout the entire shift. A professional appearance and clean uniform are required. Must be able to move, lift, carry, push, pull, and place objects weighing less than 30 pounds without assistance.

Benefits Offered:

- Incentives $

- Employee Referral Program $

- Paid Time Off

- Paid Vacation (Full-Time)

- Merit Increase $

- 401k with Employer Contribution (Full-Time)

- Medical, Dental, Vision (Full-Time)

- Life Insurance (Full-Time)

- Long-term/Short-term Disability (Full-Time)

- Accident (Full-Time)

- Critical Illness (Full-Time)

- Cross-training Opportunities

- Hotel Room Discounts

Schedule:

- Flexible Shifts Available

-Morning/Evening/Night

-Weekends

-Full-Time/Part-Time

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to [email protected] Applicant Accommodation should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.