About this role
TITLE : Parts Associate
REPORTS TO : Parts Manager
POSITION INFORMATION: The Parts Associate sells at retail, wholesale, and internal parts to all available customers, over the counter, through the shop, email or on the phone. Orders and manages incoming orders.
DUTIES AND RESPONSIBILITIES:
1. Order and manage all Part orders. Track and update all Parts ETA's. Order parts on time using processes in place to make sure we deliver on time with no delays.
2. Ensure we have no damaged or defective parts upon delivery. Communicate daily on Parts questions.
3. Manage all price match parts using the vendor programs and track the credits.
4. Manage the core returns from all departments ensuring we get them back and available to send back to vendors for credit.
5. Authorize, submit, and manage labor claims.
6. Help retrieve return parts and return part for credit promptly.
7. Assist walk-in customers in selecting required parts, suggestion companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
8. Pull purchased parts from stock.
9. If the part is not in stock, determine availability and submit and emergency order if requested.
10. Answer phone calls, providing price quotes and other information.
11. Answer email and text messages providing quotes and other information.
12. Assist outside sales representative with their orders.
13. Set-up orders for daily shipment, delivery, or pick-up.
14. Verify "will call" and "back order" files weekly and return to vendors, or stock those items not required.
15. Be friendly, professional and efficient when working with all customers, both on the phone and in person.
16. Provide the same high level of service to the other dealership departments as is given to other customers.
17. Issue credit for parts returned, ensuring that the original invoice, or its number is available so that the purchase and pricing can be verified. Exceptions may be approved by the Parts Manager or Business Manager.
18. Ensure that all charge sales are signed by the customer.
19. Present the customer a copy of the invoice.
20. When doing business with regular cash customers, ensure that their "cash account" numbers iare recorded to assure proper customer tracking.
21. Keep front and rear counter areas clean and uncluttered.
22. Replenish assigned inventory daily.
23. Advise Parts Manager when areas of the department are not in satisfactory condition.
24. Keep current on new products and products updates.
QUALIFICATIONS : High School diploma or the equivalent. Ability to read and comprehend instructions and information. One year of experience in an automotive parts department. One year of sales experience. Professional personal appearance. Ability to work well with the public, sometimes with several customer at a time. Will be required to wear a dealership uniform. Ability to multi-task and perform under pressure. professionally, retain information, have an understanding of math and percentages. Computer skills required to have ability to look-up parts and manage parts ordering systems. High volume of emails and phone calls daily require good phone and computer skills preferred.
WORKING CONDITIONS: ThIs is a physically demanding position. Will move throughout the parts shelves all day, reaching climbing to obtain parts from inventory. Will stand 6 to 8 hours during the shift at the customer counter, of which the surface is 44 inches from the floor. Occasional overtime or weekends required if business demands.
SHIFT SCHEDULE : Monday thru Friday 8:00 am - 5:30 pm with 1 hour lunch break.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks to be performed when circumstances change (I.e., emergencies, changes in personnel, workload, rush jobs,)