Customer Service Representative

Job Title: Customer Service / Inside Sales Representative Job Description
This role serves as an experienced Inside Sales Representative who acts as a primary point of contact for customers, delivering exceptional customer service while supporting internal team members, clients, and other sales staff. The position focuses on managing customer inquiries and purchase orders, driving sales through proactive outreach, and maintaining strong relationships within the aerospace hardware market. The successful candidate combines strong communication, organization, and sales abilities to consistently meet goals and contribute to overall business growth.
Responsibilities
- Serve as the primary point of contact for customers, providing prompt, professional, and courteous customer service at all times.
- Deliver extraordinary customer focus by actively listening to customer needs and offering appropriate solutions and support.
- Support team members, clients, and other sales staff with accurate information, timely follow-up, and collaborative problem-solving.
- Manage and process customer purchase orders accurately and efficiently, ensuring all details are correctly entered and tracked.
- Perform data entry tasks related to customer accounts, orders, and sales activities using Microsoft Office programs, especially Excel.
- Engage in inside sales activities, including handling inbound inquiries and making outbound calls to customers to promote products and services.
- Proactively make outbound calls to customers to build relationships, identify new opportunities, and achieve sales goals.
- Leverage knowledge of the aerospace hardware market, including suppliers and OEMs, to support customer needs and drive sales.
- Build and maintain strong customer relationships through outstanding verbal and written communication.
- Collaborate effectively with colleagues across sales and support functions to ensure a cohesive customer experience.
- Organize daily tasks and manage time effectively to handle multiple customer requests, orders, and follow-ups.
- Work on federally contracted accounts in compliance with applicable requirements and internal procedures.
- Use Microsoft Word and Excel at an intermediate level to prepare documents, reports, and spreadsheets related to sales and customer support.
- Participate in paid training and ongoing learning to stay current on products, processes, and tools.
- Contribute ideas and suggestions to improve processes, customer experience, and sales effectiveness.
- Consistently work toward meeting or exceeding established sales goals and performance targets.
Essential Skills
- At least 5+ years of experience in sales.
- Customer service experience with a strong focus on delivering high-quality support.
- Knowledge of the aerospace hardware market, including suppliers and OEMs.
- Outstanding verbal and written communication skills with a strong ability to build relationships.
- Proficiency in Microsoft Office programs, specifically Word and Excel, with intermediate Excel skills.
- Strong organization and time-management skills to handle multiple tasks and priorities.
- Proven ability to meet sales goals in a fast-paced environment.
- Comfort and eagerness in making outbound calls to customers.
- Ability to perform accurate data entry and maintain detailed records.
- Ability to work on federally contracted accounts in accordance with applicable requirements.
- High School Diploma or equivalent.
Additional Skills & Qualifications
- Experience in inside sales or customer service within an aerospace or related technical market.
- Demonstrated ability to collaborate effectively as part of a team.
- Idea-driven mindset with a willingness to suggest improvements and contribute to process enhancements.
- College, university education, or additional related training is a plus.
- Experience providing customer support using Microsoft Office tools, including Excel and Word.
- Strong relationship-building skills that support long-term customer retention and growth.
Work Environment
This is an onsite position with a standard 8-hour shift schedule, generally operating Monday through Friday and following a 9/8/80 style shift pattern. The role involves working in a professional office environment that relies heavily on Microsoft Office tools, including Word and Excel, for daily tasks such as data entry, reporting, and customer communication. The position supports federally contracted accounts, requiring attention to detail and adherence to established procedures. The work setting emphasizes collaboration with other sales and support staff, regular phone and email communication with customers, and a structured schedule. The role offers a comprehensive benefits package, which may include 401(k) with matching, dental insurance, vision insurance, health savings and flexible spending accounts, life insurance, paid time off, paid training, parental leave, profit sharing, and access to an employee assistance program.
Job Type & Location
This is a Contract to Hire position based out of Chatsworth, CA.
Pay and Benefits
The pay range for this position is $21.50 - $24.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Chatsworth, CA.
Application Deadline
This position is anticipated to close on Nov 16, 2026.
Workplace Type
This is a fully onsite position in Chatsworth,CA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.