About this role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
Sign on bonus up to $3000 for independently licensed clinicians (pro-rated for part time)
Schedule: Sunday -Thursday Overnights (11pm-7am)
CBHC Triage Clinicians are responsible for the smooth functioning of the Mobile Crisis/Urgent care department in the Lawrence Community Behavioral Health Center, 24 hours a day, 7 days a week, by triaging calls and walk-ins. Serves as liaison with community providers and stakeholders and provides supportive and informational communication with persons served. Triage clinicians conduct crisis evaluations in the CBHC and a variety of community settings either in person or via telehealth. Depending on the shift (overnights in particular) a major component of the CBHC Triage Clinician’s role may be to support BILH Hospitals by providing behavioral health crisis consultations via telehealth, for patients who present for services. Evaluations may be performed in the assigned hospitals’ Emergency Department or medical units.
Responsibilities :
- Answers phones, greets walk-ins collects needed information such as demographics, insurance information, etc., and completes initial triage assessment.
- Monitor milieu for safety concerns and communicate with security and leadership if warranted
- Provides emergency crisis evaluations and all related service delivery requirements for youth, adult and geriatric populations in multiple settings, including our clinic, via telehealth in assigned Beth Israel Lahey Health Hospitals and in community-based settings in person and via telehealth.
- Manages the acute phase of clients presenting in behavioral health crisis; including triage, timely assessment and refer clients to the appropriate services.
- Monitor Teams and Epic chats, or other hospital modes of communication as needed and provides timely appropriate assessment. Determines next steps in support of clients with behavioral health needs.
- Completes accurate assessments and related documentation within required time frames.
- Develops and maintains collaborative working relationships with colleagues, and with hospital and community partners.
- Utilizes supervision effectively by sharing pertinent information and seeking guidance to manage high risk cases.
- Understands and abides by all AMCI, YMCI and Emergency Department performance specifications.
- Meets productivity standards as defined by estimated delivery of services (productivity is continuously assessed by program management).
- Maintains a professional demeanor at all times
- Listens and gets clarification when needed; responds well to questions. Writes clearly and informatively.
- Other duties as assigned
Qualifications :
- Master’s degree in Social Work, Counseling or a related field
- License preferred (LICSW, LMHC, LMFT)
- Valid driver's license, good driving record, and reliable vehicle with ability to meet persons served in a variety of community settings
- Experience and training in mobile crisis/emergency psychiatric services working with adults, youth and their families, including de-escalation strategies, and emergency services systems of care.
- Effective communication and organizational skills required
- Familiarity with CANS assessment helpful
- Proficient computer skills in standard desktop applications such as Windows, Word, Excel and Outlook
- Ability to complete documentation electronically is required. Experience with Epic a plus.
- Proficiency in Spanish, Portuguese, Haitian Creole a plus
Pay Range:
$33.17 - $45.85
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.