Customer Care Coordinator

About the CompanyAt MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives.Our team of Melanog­ra­phers and the Der­ma­tol­o­gists we work with have been detect­ing and diag­nos­ing melanoma for over two decades, and our new full treatment clinics mean we are a premium skin health care provider across Australasia.Only MoleMap’s proven sys­tem com­bines head-to-toe skin map­ping by trained Melanog­ra­phers with expert diag­no­sis of any sus­pi­cious moles by spe­cial­ist Dermatologists, and accurate and timely clinical treatment by specialist GP's.That’s what makes us unique and what makes our skin can­cer detec­tion & treatment ser­vice so effective.About the RoleWe’re looking for an amazing person to join our customer care team! You will be doing a mix of taking inbound calls from patients and outbound calling to arrange follow up appointments.This is a very exciting opportunity to join MoleMap as we continue to grow and introduce innovative solutions that enhance our patient experience. You will be working closely with our experienced customer care team who will guide and support you every step of the way. Join us on a full-time, permanent basis (40 hours per week) working a rotating schedule from Monday to Friday, with shifts falling between 8:00 AM and 7:30 PMWhat you need:Previous customer service experience, preferably in a contact centre environmentExcellent listening skills and an ability to empathizeAbility to think on your feet and use your initiativeGreat attention to detailAmazing written and verbal communication skillsComfortable navigating computers and software, with proven competency in Microsoft Office applicationsStrong administration and organisational skills, with the ability to manage multiple tasks at a time.A positive mindset and passion for customer serviceBe the ultimate team playerHighly adaptable and resilient to change.About the TeamOur customer care team supports patients at every stage of their journey. Providing pre-appointment details, coordinating communication between patients and medical specialists (Melanographers and Dermatologists), and ensuring prompt delivery of accurate diagnostic reports and actionable next steps.About YouThe following traits will help you shine in this role:Proven experience working in call centre environment will be highly regarded.Proven experience in using different CRMs, soft phone programs for call centres and other systemsDependable with a strong work ethic and a deep commitment to supporting the team.Optimistic, adaptable, and eager to learn and growWarm, articulate and able to use previous experience to get up to speed quickly.If you would like to work for a values based company that does meaningful work for Australians and New Zealanders, then apply today! We are growing, and we want you to grow with us!