Administrator - Service Operations

Reporting to the Operations Support Admin Supervisor, the Operations Support Administrator will join our team on a full-time basis at our Component Rebuild Centre in South Guildford.

You will have the ability to interact with our customers and deliver a high level of customer service, responding promptly to our customer inquiries and resolve our customer requirements, issues or complaints with ease.

Roster – Monday – Friday, 8.5 Hrs (Including unpaid meal break)

What You'll Do:

- Deliver exceptional administrative and customer support across WesTrac's operations network, ensuring requests are actioned accurately and efficiently.

- Coordinate onboarding, travel, accommodation, training and workforce administration activities.

- Maintain business records, compliance documentation, training matrices and quality assurance systems to support operational excellence.

- Provide procurement, finance and work order administration support, including purchase requisitions, invoicing and expense processing.

- Support the workshop operations through effective stakeholder communication, scheduling and coordination activities.

- Contribute to continuous improvement initiatives that enhance efficiency, service delivery and customer experience.

Skills & Experience:

- Excellent communication skills – interpersonal, written and verbal.

- Excellent customer service skills with the ability to build and maintain successful working relationships.

- Strong computer literacy skills, Microsoft Office proficiency, SAP Purchasing and Concur experience highly regarded.

- Time management, planning and organisational skills with the ability manage multiple priorities to meet objectives.

Our Benefits include, but are not limited to:

- Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.

- Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

- Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute

- Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles

- Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6669