Senior Business Analyst - Technology Delivery

Overview:

This role is responsible for managing business-critical projects and workflow systems. You will drive end-to-end delivery of digital platforms, AI-enabled solutions, and enterprise workflow transformation — bridging business stakeholders, vendors, and engineering squads to streamline processes and controls.

Responsibilities:

- Lead requirement gathering, process mapping, and BRD / user story authoring; manage backlog prioritisation with product owners

- Drive end-to-end project delivery: scoping, planning, milestone tracking, risk management, UAT, go-live, and hypercare

- Deliver digital platform initiatives from user journey design to launch, partnering with UX, engineering, and QA

- Support AI / automation use cases (eg. document OCR, GPT-based extraction); define success metrics, data requirements, and governance

- Drive workflow transformation initiatives (e.g. Procure-to-Pay), aligning processes with ERP and related systems

Requirements:

- 4+ years as a Business Analyst with hands-on project management experience

- Proven delivery of digital platform projects from discovery to launch

- Able to lead a project end-to-end — from requirement discussions, to writing BRDs with strong business sense, through solution discussions with system analysts

- Possess excellent communication skills — able to drive discussion and align business, vendor, and technical stakeholders, with a strong user focus

- Have strong command of SDLC and the ability to secure each phase on schedule

- Able to solve problems independently

- Hands-on exposure to AI / automation delivery (GPT / LLM, OCR, RPA, AI agents, or equivalent) is preferred

- Experience with Azure / Power Platform, Oracle Financials, or AI platforms is preferred

- Working knowledge of enterprise workflow cycles or ERP integration (Oracle, SAP) is preferred