About this role
Administrator (Contribution Management) – Fixed Term Contract
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Invest
Discovery Invest is an ever growing fast paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key Purpose
To provide a world-class service offering to financial advisers, franchises, and policyholders by delivering accurate, efficient, and professional administration services within the Credit Control environment. The successful incumbent will utilize strong administrative, problem-solving, and relationship management skills to ensure exceptional client experience while supporting operational objectives and service level commitments.
Key Outputs
The successful incumbent will be responsible for, but not limited to, the following:
Areas of responsibility may include but not limited to:
Contribution Management Administration
Servicing Discovery Invest contracts post activation.
Handling general Contribution Management queries.
Processing and managing force debit requests.
Processing premium holiday requests.
Managing premium payment arrangements.
Processing debit order date changes.
Managing and maintaining direct debit banking detail changes.
Investigating and resolving outstanding contribution and payment-related queries.
Ensuring all transactions are processed accurately and within agreed service levels.
Operational Excellence
Achieving individual and team service level targets.
Maintaining high levels of accuracy and quality in all administrative activities.
Participating in departmental projects and process improvement initiatives.
Adhering to all compliance, risk, and governance requirements.
Identifying and escalating potential risks, trends, and operational issues.
Personal Attributes and Skills
Questioning techniques
Customer service orientation
Conflict handling
Good communication skills
Relationship building skills.
Results orientation
Assertiveness
Positive attitude
Commitmen
Time management skills
Education and Experience
Matric
A minimum 1-year administrative experience in the LISP industry
Knowledge and understanding of Long-Term Insurance Legislation
Knowledge and understanding of the Lisp industry Experience using the following systems is an added advantage:
Paradigm
Compass
Frontline
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.